Technical Individual Income Tax Advisor (PUBLIC SERVICE ADMINISTRATOR OPT. 2)

Job Requisition ID: 56286 Opening Date: 05/21/2026 Closing Date: 06/05/2026 Agency: Department of Revenue Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015 Skill Option: Fiscal Management/Accounting/Budget/ Internal Audit/Insurance/Financial Bilingual Option: None Salary: $8,281-$9,096/mo.; ($99,372-$109,152/yr.) Job Type: Salaried Category: Full Time County: Sangamon Number of Vacancies: 1 Bargaining Unit Code: None Merit Comp Code: Gubernatorial (Management Bill) Exclusion from RC062 Collective Bargaining Coverage A resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one. Why Work for Illinois? Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home. No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois. Position Overview Would you like to work for a professional organization which provides steady hours and an exceptional benefits package? How about a workplace with career and personal growth opportunities? Then consider working for the Illinois Department of Revenue. We are hiring a Technical Individual Income Tax (IIT) Advisor (Public Service Administrator Opt. 2) for our Taxpayer Assistance Division in Springfield, IL. This position is responsible for providing technical guidance and assistance in resolving operational issues, developing and implementing the IIT training curriculum, speaking at public outreach events, developing, reviewing and writing the IIT procedural manuals and directs, coordinates, and participates in special projects and test teams. If you have strong analytical and oral/written communication skills as well as current knowledge in Illinois and Federal sales tax laws, tax returns and documents, then we want you! Don’t let this opportunity pass you by. Apply now before time runs out! Essential Functions Under administrative direction, provides extensive technical tax consultation services and in-depth technical analysis of a variety of complex and/or sensitive or controversial tax issues relating to Individual Income Tax (IIT) for the Taxpayer Assistance Division Manager and the Customer Services Bureau Manager. Develops training curriculum and conducts structured, technical training classes for the Customer Service Bureau concerning various tax issues. Provides technical guidance and assistance in resolving procedural, processing, and technical tax issues which lower-level staff are unable to process. Provides technical input for the development of legislative proposals and policy changes relative to the tax systems and all phases of the IIT tax processes. Analyzes, composes, reviews, and revises IIT operating procedures and manuals, IDOR policy letters, bulletins, schedules and schedule instructions, IDOR policy, internal procedures, guidelines, workflows, tax forms, correspondence, bills, and notices utilizing historical documents, memos, etc., to ensure technical accuracy. Conducts management studies of IDOR policy, procedures and needs, proposals for implementation of new programs, policies, and initiatives. Serves as primary resource for resolving sensitive or urgent inquiries initiated within the executive or legislative branches, Director’s staff, other State Agencies, Federal office holders, and senior management personnel. Assists and serves as back-up to the Sales and Use Tax and Business and Withholding Income Tax technical staff to ensure continuity and consistency in training, forms review, testing, outreach events, etc. Performs other duties as required or assigned, which are reasonably within the scope of the duties enumerated above. Minimum Qualifications Requires knowledge, skill and mental development equivalent to completion of four years of college, preferably with courses in business administration, accounting or finance. Requires prior experience equivalent to three years of progressively responsible administrative experience in accounting or finance with related tax accounting work. Preferred Qualifications Three (3) years of experience working with current Illinois and Federal tax laws, rules and regulations. Three (3) years of experience working with Individual Income Tax and Business Income Tax or Withholding Income Tax. Advanced proficiency using GenTax, MyTax Illinois, or similar tax processing software systems. Three (3) years of experience analyzing tax returns and documents, making independent decisions on complex cases. Two (2) years of experience reviewing proposed legislation, identifying issues, creating analysis, proposing solutions and implementing approved changes. Three (3) years of experience developing training materials and conducting structured training programs or classes. Three (3) years of experience developing, installing, and evaluating new and revised methods, procedures, and performance standards. Two (2) years of experience identifying issues, proposing solutions and defending proposed changes. Conditions of Employment Requires the ability to successfully complete a tax compliance and fingerprint-based background check. Requires ability to travel in the performance of duties, with overnight stays as appropriate. Requires appropriate, valid driver’s license. Requires the ability to use and secure a state issued mobile device, e.g., cellular phone, laptop computer, tablet, etc. The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description. Work Hours: Monday - Friday; 8:30am - 5pm Headquarter Location: 101 W Jefferson St, Springfield, Illinois, 62702 Work County: Sangamon Agency Contact: Brent Stice Email: View email address on click.appcast.io Posting Group: Leadership & Management Agency statement The Illinois Department of Revenue (IDOR) is responsible for administering the state's tax laws and collecting taxes in a fair, consistent, and efficient manner. Their goal is to provide accurate, timely, and reliable funding and information to both state and local communities. By implementing best practices, IDOR works to continuously improve and enhance accuracy, efficiency, and productivity across all areas of operations and tax administration. In doing so, they aim to earn respect, deliver value, and serve as a trusted source of information for the public. IDOR is a professional governmental entity that prioritizes its employees and actively invests in their success through comprehensive training and engagement. As the proud Platinum recipient of the 2026 Bell Seal for workplace mental health, IDOR cultivates an environment that encourages open dialogue and collaboration on mental health issues. With a strong commitment to diversity—both culturally and professionally—IDOR believes that this inclusive approach leads to a more productive workplace, ultimately benefiting the citizens and taxpayers of Illinois. The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: View email address on click.appcast.io View email address on click.appcast.io