SENIOR PUBLIC SERVICE ADMINISTRATOR - BUREAU CHIEF

Senior Public Service Administrator - Bureau Chief

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome.

Position Overview: Serves as the Bureau Chief for the 911 Telecommunication Services under the Division of 911; identifies new concepts for implementation; establishes long-range plans; through subordinate managers, directs and controls personnel, fiscal management, associated training, and other resources to accomplish the Bureau's goals and objectives; provides guidance in managerial development utilizing experience, vision, and communication skills to guide the expectations and final work product of subordinate regional managers; is actively involved in labor relations regarding communications center employees and immediate staff, such as discipline, grievances, and the development and administration of management policy and procedures; assigns and reviews work; provides guidance and training to assigned staff Reassigns staff to meet day to day operating needs; establishes annual goals and objectives; through subordinate supervisors, oversees the inspection process and reviews on-site inspection reports of Illinois State Police consolidated communications centers Ensure compliance with federal, state, and departmental rules and regulations; develops strategies and provides guidance to regional supervisors responsible for establishing goals and objectives for their assigned areas of responsibilities; monitors and plans for Legacy transitions into the Next Generation platform; monitors budget requests and expenditures to ensure adherence to sound fiscal principles, department policy, Governor's Office of Management and Budget, and departmental policy; responsible for management of overtime expenditures at all consolidated communication centers.

The Illinois State Police offers a robust benefit package including: Health, life, vision, and dental insurance. 12 weeks paid maternity/paternity leave. Pension Plan Deferred Compensation, and other pre-tax benefit programs. Employees earn twelve (12) paid sick days annually. Ten to twenty-five (10-25) paid vacation days based on years of service. Employees earn three (3) paid personal days pro-rated based on start date. Thirteen-Fourteen (13-14) paid state holidays annually.

Why Work for Illinois? Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger—something that touches the lives of every person who calls Illinois home. No matter what state career you're looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Essential Functions The Bureau Chief coordinates and implements operational and administrative policy, procedures, rules, and regulations in support of all Illinois State Police consolidated communications centers to ensure the mission of the Telecommunication Services Bureau and its objectives are completed thoroughly and timely. Serves as full-line supervisor. Assigns regional programs and projects; determines goals and objectives for personnel assigned to the Telecommunication Services Bureau Coordinates and manages the budget of the Telecommunication Services Bureau. Participates on committees and boards; consults with division heads, other state, local, and some federal agency administrators relative to telecommunication services provided by the Illinois State Police. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications Requires knowledge, skill, and mental development equivalent to completion of four (4) years college. Requires prior experience equivalent to four (4) years of progressively responsible administrative experience in a public or business organization.

Preferred Qualifications Prefers at least three (3) years of supervisory experience in a public safety communications center. Prefers at least two (2) years of experience with and/or knowledge of law enforcement computer systems (such as LEADS, CAD, NLETS, NCIC, FOID, SALOON, CCH), law enforcement filing, law enforcement records systems, law enforcement terminology and concepts, security, and privacy regulations. Prefers at least two (2) years of experience working with personnel matters in the private or public sector. Prefers at least two (2) years of experience establishing goals and objectives for subordinate personnel. Prefers at least two (2) years of experience serving as a coordinator over a large statewide program in a public or private sector environment. Prefers at least two (2) years of experience in strategic planning efforts or formalized project management techniques. Prefers at least two (2) years of experience in fiscal management and budgeting. Prefers at least two (2) years of experience with disciplinary and/or grievance procedures. Prefers completion of a Master's degree or higher. Prefers at least two (2) years of experience reviewing, establishing, implementing, and interpreting directives, procedures, statutes and legislation.

Conditions of Employment Requires the ability to pass an Illinois State Police background check and drug screening. Requires ability to travel in the performance of duties, with overnight stays as appropriate. Requires appropriate, valid driver's license.

About the Agency The Illinois State Police strives for excellence seeking to be one of the premiere policing agencies in the country. Our core values are Integrity, Service, and Pride. We are seeking individuals with similar values to join us on our mission to promote public safety.

Work Hours: Monday-Friday 8:30am-5:00pm Headquarter Location: 801 S 7th St, Springfield, Illinois, 62703 Work County: Sangamon