Director - Business Process Improvement

Role Description

The Director – Business Process Improvement for Revenue Cycle Management (RCM) is responsible for process evaluation and standardization, establishing performance metrics, identifying productivity enhancements, developing and maintaining process documentation, and driving overall continuous improvement. This role partners closely with operational leaders, IT, analytics, compliance, and executive stakeholders to identify opportunities to improve efficiency, reduce manual work, enhance accuracy, strengthen controls, and improve financial outcomes.

The Director serves as both a strategic leader and operational architect—driving enterprise process improvement initiatives while ensuring efforts align with organizational goals, regulatory requirements, and the realities of healthcare operations. This role oversees operational workflows that align with strategic growth goals, project prioritization, vendor collaboration and procurement, planning, change management, and long-term optimization efforts across end-to-end revenue cycle functions.

Qualifications

• Bachelor’s degree in business, healthcare administration, information systems, finance, operations, or a related field.
• 7+ years of experience in healthcare revenue cycle operations, process improvement, automation, or operational transformation.
• 7+ years of leadership experience managing projects, programs, teams, or enterprise initiatives.
• Strong knowledge of healthcare revenue cycle functions, workflows, payer processes, and regulatory considerations.
• Demonstrated ability to lead cross-functional initiatives and influence senior stakeholders.
• Strong analytical, operational, and strategic problem-solving skills.
• Excellent communication, presentation, and executive-facing skills.

Requirements

• Master’s degree (MBA, MHA, or related field) - Preferred.
• Experience with Epic, Cerner, Athenahealth, Meditech, or other healthcare systems - Preferred.
• Lean Six Sigma, PMP, or related certifications - Preferred.
• Experience leading AI-enabled workflow transformation initiatives - Preferred.
• Familiarity with healthcare compliance requirements including HIPAA and CMS regulations - Preferred.
• Experience implementing automation technologies and process improvement initiatives within complex healthcare environments - Preferred.

Benefits

• Occasional Standing
• Occasional Walking
• Frequent Sitting
• Frequent hand, finger movement
• Use office equipment (in office or remote)
• Communicate verbally and in writing