Director, Business Process Analysis AI

Role Description

The Director, AI Solutions & Engagement leads discovery and engagement for Finance AI Transformation. This role identifies what to release, sources best practices and expertise, and brings AI into existing corporate-function workflows without friction. This is a process engineering role at its core.

Successful candidates have:

• Mapped real business workflows, identified bottlenecks, and re-engineered processes end-to-end.
• Thought in systems, not features.
• Engaged with Finance directors or Procurement analysts to pinpoint AI intervention points that deliver measurable value.

The role requires high EQ, as people across corporate functions may be uncomfortable with AI. The Director is the trusted voice who listens, asks the right questions, and brings the right solution back without making anyone feel replaced.

This role is the front door of the function, with opportunities surfacing directly into delivery, and documented patterns becoming reusable assets across Ensono.

What You Will Do

• Lead discovery conversations across corporate functions — Finance, Sales Operations, Procurement, HR, and beyond.
• Map and re-engineer processes end-to-end — current-state to future-state, with AI intervention points called out.
• Triage opportunities ruthlessly — distinguish AI-suited workflows from manual-better ones.
• Brief the engineering function with clean technical requirements.
• Mentor and train license holders — run workshops and 1:1s with corporate-function users who have Claude access.
• Maintain the discovery pipeline as a managed asset — opportunity backlog, status, ROI estimates, hand-off readiness.
• Partner with Finance on the displaced-spend ledger — translate process improvements into measurable financial outcomes.
• Be the high-EQ contact point with stakeholders — build trust with non-technical people.

Qualifications

• Bachelor's degree, or equivalent demonstrated experience in lieu of a degree.
• Background working at or with managed service providers, cloud / IT services firms, or enterprise SaaS / professional services organizations is strongly preferred.
• Workflow re-engineering experience — mapping, analyzing, and redesigning real business workflows end-to-end.
• End-to-end systems thinking — comfortable holding a full workflow in your head.
• Strong critical thinking — challenge assumptions and ask second-order questions.
• Strong written and verbal communication — able to communicate with both senior executives and individual contributors.
• Self-directed time management — manage your own stakeholder backlog and prioritize tasks.
• High EQ — earn trust quickly with non-technical stakeholders.
• Demonstrated experience using a generative AI tool for real work.
• Bias toward releasing and driving adoption.

Requirements

• Background in Business Analyst, Project Management, Consulting, Chief of Staff, or similar cross-functional roles.
• MSP-side experience — Customer Success, Professional Services delivery, Solutions Engineering, or service delivery leadership.
• Experience with process modeling — workflow diagrams, swim-lane diagrams, BPMN, RACI charts.
• Familiarity with the Anthropic Claude API or related technologies.
• Experience in Finance, Procurement, Sales Operations, HR, or other corporate functions.
• Familiarity with FinOps practices or displaced-spend modeling.
• Background in change management or organizational transformation.
• Experience designing or running training programs.
• Comfort with structured outputs and data — Excel fluency, basic SQL, exposure to dashboards or BI tools.

Benefits

• Unlimited Paid Days Off
• Three health plan options through Blue Cross Blue Shield
• 401k with company match
• Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
• Paid Maternity Leave, Paternity Leave, and Sabbatical Leave
• Education Reimbursement, Student Loan Assistance or 529 College Funding
• Enhanced fertility coverage
• Wellness program
• Flexible work schedule
• Depending on location, ability to take advantage of fitness centers