Director, Operations & Process Excellence

Role Description

The Director, Operations & Process Excellence is a senior leadership role within the Business Improvement Office responsible for defining and driving the strategic direction, execution priorities, and performance outcomes across the TMS Business Unit.

• Sets the operational strategy and portfolio vision, ensuring alignment with enterprise objectives and long-term growth ambitions.
• Serves as a trusted advisor to BU and enterprise leadership, shaping critical decisions and driving cross-functional alignment.
• Has end-to-end accountability for the strategic initiative portfolio, including prioritization, governance, resource alignment, and value realization.
• Translates enterprise strategy into actionable roadmaps and influences at the executive level.
• Leads through complexity and ambiguity.

Qualifications

• Bachelor’s degree in Business, Finance, Economics, Life Sciences, or related field required.
• Master’s in Business, Economics, Finance, Operations, Health Management preferred.
• 12+ years of experience in analytical, strategy, operations, project management, or business improvement roles required.
• Experience in pharmaceutical, biotech, healthcare, or MedTech preferred.
• Management Consulting, Investment Banking, PE/VC or internal advisory experience a plus.

Requirements

• Ability to work in a fast-paced, matrixed environment with cross-functional and cross-BU stakeholders.
• Demonstrated experience overseeing multiple complex initiatives and guiding work across cross-functional resources.
• Strong analytical and finance capabilities, including proficiency in MS Office.
• Experience conducting primary and secondary research, data analysis, and documentation to support business cases.
• Proven ability to operate with limited direction and manage ambiguity.

Benefits

• Commitment to excellence: Take pride in your work and consistently strive for excellence.
• Results-oriented: Driven to achieve goals and objectives, with a strong focus on delivering measurable results.
• Creativity and innovation: Willingness to think outside the box and come up with unique solutions.
• Strong communication skills: Able to communicate effectively with colleagues and stakeholders.
• Collaboration: Work effectively as part of a team, sharing knowledge and expertise.
• Resilience: Ability to bounce back from setbacks and persevere in challenges.
• Inclusive mindset: Understanding and appreciation for diversity, creating an inclusive environment.
• Adaptability: Comfortable working in a dynamic environment and adjusting to changing priorities.
• Ethical behavior: Act with integrity and commitment to ethical behavior.
• Continuous learning: Commitment to ongoing learning and professional development.