Senior Director, KF Operations Process

Role Description

The Senior Director, KF Operations, Processes drives operational excellence across the Foundation and KIPP Network by designing, owning, and continuously improving the core processes and systems that enable work across the Network and Foundation. This leader sets the vision and multi-year roadmap for how internal processes are designed, governed, connected, and continuously improved so that KF operates as a high-functioning organization in service of regions, schools, and students. The role serves as the senior owner of KF’s core operational systems and ways of working and reports to the SVP People and Ops.

Responsibilities

• Set Vision and Roadmap for KF and Network Processes
  • Build and maintain a multi-year roadmap for KF and Network operational process development and improvement (e.g., project management, knowledge management etc).
  • Serve as the org-wide “business owner” for core operational processes, ensuring clarity of ownership, accountability, and sustainability.
  • Ensure all processes align to KF’s strategic priorities and enable a high-functioning, coordinated organization.
• Drive Process Design, Integration, and Continuous Improvement:
  • Design, oversee, and continuously improve cross-functional KF-facing and Network processes to increase efficiency, effectiveness, and scalability (including, but not limited to: Knowledge Management, Network Feedback Loop, contact management, and KIPP Pulse).
  • Conduct regular reviews of process performance and lead improvements based on data, feedback, and organizational needs.
  • Ensure strong integration across interconnected processes (e.g., talent-driven goal setting, finance-driven budgeting, ops-driven planning).
• Cross-Functional Alignment and Coordination:
  • Partner with senior leaders and functional teams to build shared understanding, clear roles, and strong adoption of KF and Network processes.
  • In partnership with IT and other teams, oversee the selection, design, and governance of enabling systems and tools required to execute operational processes.
• Change Leadership: Lead the change management strategy for new and evolving processes, ensuring adoption through clear expectations, training structures, and reinforcement mechanisms.

Qualifications

• Demonstrates passion and commitment to KIPP’s mission and possesses the desire and ability to uphold KIPP’s core values (Focus on Excellent Results, Collective Impact, and Courageous Action).
• Self Management: Demonstrated record of setting ambitious goals and achieving them with consistency.
• Work Management: Effectively drives work they own through clear action planning.
• Process Management: Able to build and align goals and project plans with organization priorities.
• Data-Driven Decision Making: Efficiently defines the right metrics to evaluate work.
• Communication and Change Management: Effectively articulates case for change through clear and compelling presentations.
• Collaboration: Has the interpersonal, diplomatic, relationship building, and communications skills needed to develop successful working relationships.

Requirements

• 7+ years of professional experience, including 3+ years leading organizational process design and improvement.
• Demonstrated success leading complex, cross-functional initiatives in matrixed organizations.
• Strong track record of building and sustaining operational systems at scale.

Benefits

• 25 holidays for + 18 days additional flexible PTO days (flexible PTO increases to 23 days for years 3 and 4 and to 28 days for years 5+).
• 100% paid parental leave.
• 100% coverage of the premium for employee and 75% for employee + family’s medical/dental/vision plans.
• Wellness benefits such as fitness reimbursements, discounted tickets to theme parks/attractions, backup care support for children and adults/elders, and our employee assistance program.
• Finance Security benefits include such as a 401K retirement plan with 4% match, employer-sponsored legal plans, life/disability insurance, and flexible spending accounts.