Inside Sales Representative

Job Description

Job Description

Inside Sales Assistant

Location: Los Angeles, CA
Starting Pay: $32.65 per hour

Responsibilities

• Communicate with customers by phone and email regarding business opportunities, shipment needs, quotations, bookings, ship dates, and follow-up.

• Document customer discussions and ensure bookings comply with regulations for origin, transit, and destination countries.

• Prepare quotations, verify profitability requirements, and follow up for feedback when business is not awarded.

• Identify sales opportunities, communicate potential business to management, and identify customer niches.

• Recommend products and upsell based on customer needs, transport timelines, and special handling requirements.

• Complete loadability checks for non-standard cargo with authorized agents; report customer or GHA issues to management and perform assigned support duties.

• Update customer information and promote eChannel tools, including eBooking and eAWB.

Qualifications

• High school diploma or GED preferred; inside sales, customer service, air cargo, logistics, freight forwarding, or transportation experience preferred.

• Knowledge of international shipping, booking processes, cargo regulations, quotations, profitability, or special handling preferred.

• Strong communication, customer service, organization, follow-up, and problem-solving skills.

• Ability to use email, telephone, Microsoft Office, customer databases, and cargo systems.

• Ability to prioritize requests and communicate accurately in English.

Essential Functions

• Must be able to remain stationary for extended periods while using a computer, telephone, printer, and other office equipment.

• Must be able to move about the office to access files, equipment, and materials.

• Must be able to communicate with customers, colleagues, managers, and business partners and exchange accurate information verbally and in writing.

• Must be able to inspect and assess customer information, shipment details, quotations, booking data, and documents for accuracy.

Work Environment

Work is performed in a professional sales-office environment near coworkers and office equipment. Occasional movement through cargo areas may involve vehicle traffic, equipment, varying temperatures, and distracting sounds.

Schedule

Tuesday–Saturday, 9:00 AM–5:00 PM. Overtime or schedule adjustments may be required.

Benefits

• Medical, Dental & Vision

• Prescription Drug Discounts

• Short-Term Disability, Accident, Critical Illness, & Life Insurance

• 401k/ Roth

• PTO offered

• Paid holidays depend on client policy

• Referral Program

About Us

We are proud to be an equal opportunity employer and celebrate our employees’ differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Veteran status, or any other protected classes. Must be eligible to work in the United States for any company without sponsorship. By entering my mobile number and submitting this application, I give my express written consent to receive text messages from, or on behalf of, I.K. HOFMANN USA, Inc. at the mobile telephone number provided for employment-related communications, notices, and updates, including via an automatic telephone dialing system. Consent is not required. Standard message and data rates may apply. Reply STOP to opt out. For California residents, please see our Employee & Applicant Notice at Collection & Privacy Policy for additional California-specific information here

We may use an Automated Employment Decision Tool (AEDT) to assist with initial prescreening; we provide required advance notice and a published bias-audit summary here

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