Patient Service Representative

Baltimore, MD

Full time

R260000006462

On-Site: Ascension St. Agnes Hospital Baltimore

Schedule: Thursday 1:00 a.m.-7:00 a.m., Thursday -Saturday 7pm-7am

Are you passionate about helping people during critical moments  while building a career in  healthcare customer service ? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups.  At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

As a  Patient Registration Representative,  you will be the  first point of contact for patients , ensuring they receive  fast, compassionate, and ** accurate** ** access to care** . 

This is more than registration — it’s a  frontline healthcare customer service role  where you directly impact patient experience, hospital operations, and revenue cycle success.

What ** You** ’ll ** Do:**  

• Provide  exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently

• Answer phones and gather accurate patient information quickly in a fast-paced environment

• Support  timely ** access to care**  by minimizing delays in registration and answer questions with confidence, clarity, and compassion

• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed

• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable 

• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow 

No healthcare background? No problem. We’ll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career.

What ** We** ’re ** Looking For:**  

• Exceptional  customer service ** experience,** ** communication** ** and interpersonal skills**  

• Strong composure and professionalism in a  fast-paced environment

• Ability to  multitask and prioritize quickly ** with**  high attention to detail 

• Comfortable with shifting priorities based on patient needs 

• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)

• High School Diploma or GED

• Ability to pass background check, drug test, and meet vaccination requirements

** What** ** You** ’ll ** Gain:**  

• Experience in  healthcare administration & patient access

• Exposure to  revenue cycle, insurance processes, and hospital operations

• Opportunity for growth within R1 

• A team environment focused on  innovation, collaboration, and patient experience

• Meaningful work supporting patients during urgent and emotional moments  

Why You’ll Love This Job:

Make a Real Difference : Patients lean on you for support and reassurance. You’ll be more than a data collector - you’ll be a calm, helpful presence during stressful times.

Learn Healthcare from the Ground Up : From insurance basics to hospital workflows, you’ll gain valuable knowledge and skills that open the door to long-term career growth.

Fast-Paced, Never Boring : You’ll move between systems, phone calls, and in‑person interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff.

Supportive Team Environment : We’re invested in your professional journey. You’ll be surrounded by teammates who have your back and leaders who want to see you succeed.

R1 is the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

For this US-based position, the base pay range is $16.12 - $23.21 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package. (

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at View phone number on click.appcast.io for assistance.

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To learn more, visit: R1RCM.com

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R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: .