Scheduling Coordinator

Benefits:

401(k)

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job Description:

America's Largest Exterior Home Remodeling Company is growing! Window World of Long Island of Long Island are currently seeking a detail-oriented and organized Scheduling Coordinator to join our family.

Window World of Long Island provides premium products, professional installations, and honest pricing. Our Scheduling Coordinators play an important role in keeping our operations running smoothly by coordinating customer appointments, installation schedules, and communication between homeowners, installers, project managers, and our internal teams.

The ideal candidate is highly organized, comfortable managing multiple priorities, and enjoys working in a fast-paced environment where communication and attention to detail are key. If you are someone who takes pride in staying organized, solving problems, and providing excellent customer service, we'd love to have you join our team!

We have a beautiful showroom located on Hempstead Turnpike in Farmingdale where customers can come in to see our products and tour the space 6 days a week. Come work for a company that has won Best of Long Island for 14 years in a row!

We Offer:

Competitive salary based on experience.

Stable, full-time hours guaranteeing job security and consistent employment.

Paid on-the-job training and ongoing product training.

Exciting advancement opportunities to propel your career forward.

Advanced technology to support your day-to-day responsibilities.

Dynamic team culture with engaging events to celebrate achievements and foster connections.

Supportive management team committed to your success.

Additional perks to make your career even more rewarding!

Responsibilities:

Coordinate and maintain installation schedules for residential home improvement projects.

Schedule customer installations, inspections, and follow-up visits.

Communicate directly with homeowners to confirm appointments and provide scheduling updates.

Coordinate daily schedules with installers and project managers.

Monitor schedules and proactively identify potential scheduling conflicts or delays.

Reschedule appointments when necessary while maintaining a high level of customer service.

Confirm that projects are ready for installation before scheduling crews.

Coordinate materials, products, and other requirements needed for scheduled installations.

Maintain accurate customer and project information in company systems.

Communicate project updates and schedule changes to the appropriate departments.

Follow up with customers regarding upcoming appointments and installation timelines.

Assist with resolving scheduling issues and finding solutions when unexpected challenges arise.

Keep calendars and scheduling systems accurate and up to date.

Work closely with the Project Management and Production teams to keep projects moving efficiently.

Provide exceptional customer service and maintain positive relationships with homeowners.

Assist with general administrative and operational duties as needed.

Maintain a professional, positive, and helpful attitude with customers and team members.

Qualifications:

Previous scheduling, dispatching, customer service, administrative, or office experience preferred.

Home improvement, construction, or remodeling experience is a plus.

Excellent organizational and time-management skills.

Strong attention to detail and accuracy.

Excellent verbal and written communication skills.

Ability to manage multiple priorities in a fast-paced environment.

Strong problem-solving and decision-making skills.

Comfortable communicating with customers by phone, email, and text.

Proficient with computers, email, calendars, and teams.

Ability to learn and navigate scheduling and customer management software.

Self-motivated, dependable, and able to work independently.

Team player with a positive attitude and strong work ethic.

Ability to remain calm and professional when handling scheduling changes or customer concerns.

Willingness to learn about our products, installation process, and company procedures.

Company Overview:

Window World is the largest exterior remodeler in the United States, and we are looking for highly motivated professionals to join our growing team. We specialize in windows, doors, siding, roofing, and other residential exterior remodeling products.

Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional attention to detail and customer care. Our mission is simple: to combine exceptional quality and workmanship with superior service at affordable prices.

If you are organized, dependable, great with people, and enjoy keeping things running smoothly, we want to hear from you!