Customer Service Representative
Branson Agency LLC
Benefits:
Bonus based on performance
Competitive salary
Paid time off
Training & development
Location: Branson Agency – West Caldwell, NJ 07006 Schedule: Full-Time | Monday to Friday
About this job
Allstate Agency is seeking a disciplined and resilient Customer Service Representative to support our sales team.
This role is best suited for someone who is comfortable spending most of the day connecting with people by phone, approaches each conversation with resilience and enthusiasm, and strives in a performance environment.
Your primary responsibility will be generating opportunities for our licensed agents by engaging prospects, creating interest, and setting qualified appointments. Success in this role comes from consistency, work ethic, and the ability to stay focused despite frequent rejection.
Responsibilities
Make outbound calls to current and prospective clients
Introduce our services and generate interest in quotes and consultations
Qualify prospects and gather key information for sales agents
Schedule appointments and transfer qualified opportunities
Follow call structure while maintaining a natural and confident tone
Track activity and results in CRM or agency systems
Meet or exceed daily and weekly call volume and lead generation targets
Qualifications
Prior experience in connecting with others by
Strong communication skills and confident phone presence
Self-disciplined, dependable, and results-driven
Basic computer skills and familiarity with Microsoft Office
Strong work ethic and ability to perform in a metrics-driven environment
Benefits
Paid on-the-job training
Career opportunity
Path to higher income and advancement
No weekends
About the Branson Agency
The Branson Agency is an established agency that has built its reputation on integrity, value and fair dealing. We operate in a personal environment where our staff is our most important asset. You'll enjoy working modern clean environment were treating others, the way you'd like to be treat is a priority.
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