Patient Service Representative - Multispecialty - 141869

#141869 Patient Service Representative - Multispecialty

Filing Deadline: Wed 11/4/2026

UC San Diego values and welcomes people from all backgrounds. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.

UCSD Layoff from Career Appointment: Apply by 10/23/2026 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Reassignment Applicants: Eligible Reassignment clients should contact their Disability Counselor for assistance.

Under supervision, the Patient Services Representative provides front-desk support across OB/GYN, Multispecialty, and Primary Care. The representative welcomes and assists patients, manages check-in and check-out, schedules appointments at the clinic and other locations, verifies insurance and authorizations, updates demographic information, and collects copayments. Other duties include auditing billing documents, documenting appointment dispositions, and managing the petty cash drawer.

The representative works collaboratively with physicians, nurses, clinic staff, and other UC San Diego departments to support daily patient services. The role requires the ability to prioritize and manage multiple tasks in a fast-paced clinical environment.

Minimum Qualifications:

• Three (3) years previous related experience in a large complex healthcare setting.
• Demonstrated knowledge of third party payors including federal, state, and private health plans.
• Demonstrated computer skills/ability to work between multiple systems during calls.
• Ability to work in an interactive environment.
• Possess excellent customer service skills.
• Ability to maintain strict confidentiality.

Preferred Qualifications:

• Experience in a fast-paced, multi-specialty clinic.
• Authorization and registration experience.
• Urgent or Primary Care experience.
• EPIC experience.

Special Conditions:

• Must be willing to work various hours based on business needs. Possible overtime. Must be willing and able to float to other locations as requested.
• Employment is subject to a criminal background check and pre-employment physical.

Annual Full Pay Range: $60,865 - $80,304 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $29.15 - $38.46

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements. If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

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The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

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