Associate Account Manager

About One Pass

One Pass is redefining how people engage with health, wellness, and everyday living. Through a comprehensive engagement and loyalty platform, we empower millions of members to live healthier, more connected lives. Backed by deep partnerships across healthcare and supported by a culture of innovation, cross‑functional collaboration, and relentless curiosity, One Pass is scaling rapidly and shaping the future how people lead healthier, fuller lives.

About the Role

As an Associate Account Manager, you will support the Senior Account Manager in managing a portfolio of payer Medicare and Medicaid clients. This is a client-facing, post-sale role focused on execution, coordination, and follow-through, helping to ensure a high-quality client experience and successful delivery of solutions. You will work closely with the Senior Account Manager and cross-functional partners—including implementation, product, analytics, finance, and legal—to keep accounts operating smoothly.

This role is ideal for someone who thrives in a fast-paced environment, enjoys managing multiple priorities, and takes pride in driving work through to completion with strong attention to detail. This role does not carry a net-new sales quota.

Key Responsibilities

Client Support & Relationship Coordination

• Support the Senior Account Manager in maintaining day-to-day client relationships and client satisfaction

• Participate in client meetings, capturing notes, tracking action items, and driving follow-ups to completion

• Ensure timely, accurate communication with clients while operating in a support capacity

Client Implementation & Onboarding Support

• Partner with Product and Implementation teams to support onboarding and deployment activities

• Attend implementation and status calls and ensure alignment on timelines and deliverables

• Track milestones, document updates, and follow up on open items to keep work progressing

Account Coordination & Execution

• Support execution of account plans defined by the Senior Account Manager

• Coordinate across internal teams to ensure deliverables are completed on time and within scope

• Track dependencies, risks, and outstanding tasks, escalating when appropriate

Performance Monitoring & Reporting

• Support tracking of KPIs and account health metrics

• Compile reporting, status updates, and performance summaries

• Identify and flag risks, trends, or gaps to the Senior Account Manager

• Assist in preparing client-facing materials, including account reviews and presentations

Cross-Functional Collaboration

• Work closely with internal stakeholders to ensure alignment and follow-through across workstreams

• Help organize and maintain clear communication across multiple teams and priorities

• Client Advocacy & Feedback Loop

• Gather and document client feedback

• Share insights with the Senior Account Manager and internal partners to support continuous improvement

Revenue & Contract Support

• Support contract tracking, renewals, and documentation processes

• Track timelines and required actions

• Partner with Finance and Legal teams to ensure accuracy and timely execution

Execution Excellence

• Take ownership of assigned tasks and ensure consistent follow-through to completion

• Maintain strong organization across multiple priorities and deadlines

• Deliver high-quality, detail-oriented work in a fast-paced environment

About You

You are highly organized, detail-oriented, and known for your ability to follow through and get things done. You are comfortable working in a fast-moving environment, managing multiple priorities, and delivering high-quality work under tight timelines. You are a strong collaborator who communicates clearly, stays proactive, and steps in to keep work moving forward. You are eager to grow your account management skills while contributing to a high-performing, team-oriented environment.

Required Qualifications

• 2–4 years’ experience in account management, client success, or a related role

• Strong organizational skills and attention to detail

• Demonstrated ability to manage multiple tasks and drive work to completion

• Excellent written, verbal, and presentation skills

• Ability to collaborate cross-functionally in a fast-paced environment

Preferred Qualifications

• Experience supporting healthcare clients or working in regulated environments

• Familiarity with Medicare, Medicaid, or government payer programs

• Experience with CRM systems and project management tools

• Exposure to reporting, data tracking, or performance metrics

Work Location & Eligibility

One Pass Solutions, Inc. offers a flexible work environment. We operate as a hybrid company in the Minnesota–St. Paul Twin Cities area, where team members are expected to work in-office three days per week. We also support remote work across a number of U.S. states.

We are currently able to employ individuals who reside in the following states:

Arizona, California, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Kansas, Maryland, Massachusetts, Michigan, Minnesota, Montana, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Texas, Virginia, Washington, D.C.

Please note: At this time, we are unable to employ individuals residing outside of these jurisdictions.

One Pass Solutions, Inc. commits to provide a work environment free of discrimination and harassment, as well as equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. You may view all of One Pass Solutions, Inc.’s recruiting notices here , including our EEO policy, recruitment agency policy, recruitment scam notice, and important E-Verify information.