It help desk agent

job summary:
We are looking for a dedicated agent to join our team to assist with password resets. Agents are responsible for providing excellent customer service. Must be able to work in a fast paced environment and is dependable and punctual.

100% Remote; 10:30 am - 7:30 pm M-F

location: Telecommute
job type: Contract
work hours: 9am to 6pm
education: High School


responsibilities:
Agent is responsible for assisting users with password resets and documentation of interaction in ticketing system. Agent must be able to take calls from users, identify what the user is trying to log in to, verify the user is the owner of the account using security questions, reset the user's password, and document the interaction into the ticketing system.

qualifications:
Required Skills -

Helpdesk

Customer Service

Ticket Documentation

Strong Communication

Self Sufficient

Ability to communicate clearly and effectively to customers and coworkers with a wide range of technological skill levels.

Ability to work well with a team.

Computer and web browser troubleshooting experience.

Ticketing experience Reliable Punctuality

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.


Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).


This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.