Tier 1 Technical Support Representative

DuraLabel is currently seeking a Tier 1 Technical Support/Call Center Representative to join our highly reputable team. If you have hands-on technical aptitude, a sharp eye for detail, enjoy customer service and are driven to work both independently and with a team, this could be the job for you! Job Description: Communication via phone and e-mail to assist customers with any questions or issues they encounter with the software and/or printer(s) currently offered by DuraLabel Develop and utilize technical expertise in DuraLabel applications Assist customers with installing and using safety label printing software Log cases detailing requests for technical assistance and steps taken to resolve Set and complete follow up tasks for customers with ongoing issues Support can include, but is not limited to: Software and printer driver installations Printer and software troubleshooting Printer and software training Escalating cases to Tier 2 when necessary Creating custom samples/templates for Account Managers and customers Other Requirements: This is an entry level position with the expectation of growth within the department. A passion for working with people and customer service Ability to communicate well, including oral, written and presentation skills Intermediate knowledge of Microsoft 365 suite Detail-oriented self-starter, comfortable working independently and as part of a team Excellent time management skills, prioritizing and handling multiple tasks at the same time Bilingual (Spanish/English) applicants a plus Pay/Hours: This position offers growth potential in both responsibility and pay. The initial payis up to $20/hour DOE The working hours for this position will be 8-hour workdays (M-F) with start times between 5:30 A.M and 7:00 A.M. #J-18808-Ljbffr ADP