Business Operations Analyst

Safran Helicopter Engines Customer Services And Support

Reporting to the Commercial & Business Operations Manager, the Business Operations Analyst is responsible for supporting the Customer Support organization, providing critical support across commercial, operational, and financial activities to drive business growth, and operational efficiency. Acting as a central liaison between Customer Support Managers, Finance, Production, and Corporate teams, this role ensures alignment of business objectives, contractual compliance, operational priorities, and financial performance. The position plays a key role in supporting contract negotiations and renewals, supporting business cases, conducting commercial and financial analyses, managing risks and opportunities, and ensuring adherence to corporate policies and procedures.

Job Duties:

• Commercial: Support business cases in collaboration with Customer Support Managers and Corporate teams to support contract negotiations, strategic initiatives, and business growth opportunities. Ensure compliance with commercial and corporate policies through proper completion of Offer Review Forms, Contract Review Forms, and risk mitigation documentation. Support proposal development, commercial evaluations, and business opportunity assessments. Supports the contract review processes and ensure risks and opportunities are appropriately identified, documented, and managed. Support key account growth strategies by providing commercial analysis and decision support data.
• Operations: Serve as the CRM FLY Key User, providing training, system guidance, offer management support, troubleshooting for the North American team and collaborate with the Corporate Support Team to drive system improvements. Assist the Customer Support Managers with Offer and Contract management and new account creations in CRM FLY. Coordinate commercial aspects of the MRO operations in terms of priorities and deliveries. Collaborate with the Information Systems Analyst to review and enhance monthly reporting and dashboards, supporting continuous improvement initiatives.
• Finance: Coordinate the financial planning schedule and supporting activities for Annual Contract Performance Reviews, ensuring timely preparation of financial analyses and customer performance metrics. Conduct revenue, profitability, and trend analyses to support strategic decision-making, business growth initiatives, forecasting activities, and customer account management. Ensure compliance with commercial policies and business processes through effective system administration, data integrity management, and process governance. Manage the Astro credit request system, ensuring timely reviews, approvals, and tracking of customer credit activities. Monitor pending invoicing activity to ensure timely and accurate completion throughout the end-to-end invoicing process.

Job Requirements:

• BS Degree in Business Management or Finance
• +3 years' experience in the Aerospace or other high-tech Industry vertical lift Desirable
• Ability to communicate effectively and efficiently using both verbal and written techniques
• Excellent analytical skills
• Advanced Excel skills and PBI preferred
• Highly detailed focus
• Independent
• Training in Six Sigma or Process Excellence preferred

Physical Requirements:

• Office: While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The noise level in the work environment is usually quiet.
• Travel: Approximately 10% Domestic and International. Responsible for developing, maintaining, and tracking a travel budget relative to the territory assigned.

Other:

• This position description is not considered all-inclusive and SafranHE USA has the authority to add or delete responsibilities and obligations as necessary to ensure customer satisfaction.
• The Commercial & Business Operations Representative will have a fiduciary responsibility to manage company funds appropriately while traveling on company business.

Company Information:

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated 31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets. Safran Helicopter Engines is the world leader in helicopter engines and the only manufacturer exclusively specialized in this market. Operating worldwide, the company employs 6,100 people, serves more than 2,500 customers across 155 countries, and has over 21,500 engines in service.

Locate your future workplace:

2709 Forum Drive TX 75052

Grand Prairie

Texas United States