Business Systems Analyst 2

This role is not eligible for sponsorship and is four days onsite hybrid at our N. Scottsdale office Job Overview Choice Hotels, one of the world’s largest lodging franchisors, offers an exciting opportunity for a Business Systems Analyst 2 in the Technology Distribution Team. This team builds and supports the systems that connect Choice Hotels brands to external booking channels, partners, and internal platforms, ensuring hotel rates, availability, and reservations flow accurately and reliably between Choice systems and third‑party partners. Responsibilities Gain a solid understanding of customer requirements and gaps through discussions, observations, and analysis Support integration efforts by documenting APIs, message flows, data mappings, and system interactions Act as the Voice of the Customer for technical teams executing projects Facilitate meetings of all types from discovery, project planning, and review Identify connections between systems and recognize dependencies and possible risks or impacts Write clear, concise stories, epics, and initiatives conveying what success looks like Facilitate and participate in Agile ceremonies such as backlog refinement, sprint planning, and standups Experience, Skills & Competencies Bachelor’s degree in Business, Computer Science, or a related field required, or equivalent practical experience At least 2 years of experience working in Agile software development environments Working knowledge of Agile methodologies and systems analysis concepts Understanding of system integrations, APIs, and data flows; experience with tools such as Postman, SoapUI, REST API is a plus Familiarity with service‑oriented architectures and modern application design principles Ability to analyze complex information, resolve ambiguities, and communicate clearly with both technical and non‑technical audiences Strong written, verbal, and interpersonal communication skills Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint Experience creating process flows and diagrams using tools such as Lucidchart or Visio Demonstrates key competencies aligned to this role, including analytical thinking, collaboration, accountability, and learning agility Team & Reporting This is an individual contributor role that will work as part of the Choice IT Distribution Team. You will be part of a larger IT organization and collaborate with cross‑functional departments on a regular basis. Benefits Competitive compensation and benefits, including medical, dental, and vision coverage Leave and paid time‑off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance Financial benefits for retirement and health savings Employee recognition programs Discounts at Choice hotels worldwide #J-18808-Ljbffr