Customer Service Representative/Dispatcher

Job Description

Job Description

Customer Service Representative/Dispatcher

Do you love customer service? Organization and making sure a process flows? Have you’ve been doing that for more than a year? How about growing your skills and income at a company where your attention to detail will be appreciated?

At Glass Doctor of Sioux Falls , we don’t just install glass—we deliver exceptional customer experiences from the first call to final install. As we continue to grow, we’re looking for a highly organized, customer-focused CSR/Dispatcher (FT) who thrives in a fast-paced environment and plays a key role in driving revenue and daily operations.

As a Customer Service Representative/Dispatcher, you will be helping our residential and business customers often in times when they need it most. When something cracks or shatters, you’ll put the customer at ease, making sure their home or business is safe and looking good! We invest in our people and will make sure you have the training, tools, and process to be successful.

What You’ll Do:

Dispatching & Operations

• Schedule and dispatch technicians for residential, commercial, and auto glass jobs
• Optimize daily routes for efficiency and productivity
• Coordinate job timelines, materials, and customer expectations
• Manage work orders and ensure accuracy from start to finish

Sales & Customer Service

• Answer inbound calls and convert inquiries into booked jobs
• Provide quotes, follow up on leads/opportunities, and close sales
• Upsell additional services and identify revenue opportunities
• Deliver a professional, friendly, and solution-focused customer experience

Administrative & Support

• Order glass, parts, and materials from vendors
• Track inventory and ensure job readiness
• Process billing, payments, and job documentation
• Maintain organized records and communication with customers

What We’re Looking For

• 1-3 years of sales, dispatch or related experience
• Strong communication and customer service skills
• Proven ability to sell and close business over the phone
• Highly organized with strong multitasking ability
• Comfortable working in a fast-paced, team-driven environment
• Problem solver with high attention to detail
• Tech-savvy (scheduling systems, CRM "Service Titan", basic office software)
• Computer savvy with intermediate to advanced typing skills (type while talking)

This Job Is NOT For You If . . .

You are okay with measurements being “close enough”. That won’t work here. Measurements need to be super accurate to a fraction of an inch so that the glass will fit the first time.

Compensation & Benefits:

• Excellent compensation $19-$22/hour (DOE) plus annual bonus based on performance.
• Health insurance, supplemental Insurance, holidays, vacation days, 401K retirement, employee events/annual company retreat.
• Fun, family-owned business, an excellent place to spend your time & with the best crew!

Apply online or stop in to visit our location & showroom at 2420 N Bakker Landing Ave, Tea, South Dakota 57064 (I-29 & Tea Exit) to fill out a job application. EOE

If you are ready to put your passion for customer service and glass expertise to work, then what are you waiting for?

APPLY TODAY!