Nail Salon Front Desk Manager ( Bilingual - English / Spanish )

Job Description

Job Description

Bilingual Nail Salon Manager (English & Spanish)

Position Overview

We are seeking an experienced, hands-on Nail Salon Manager to oversee the daily operations of a busy nail salon while also serving as an active part of the front desk team.

The ideal candidate will be involved in the day-to-day flow of the business, interacting with clients, supporting the staff, and ensuring every guest receives an exceptional experience from check-in to check-out.

The Salon Manager will be responsible for leading the team, maintaining operational excellence, overseeing inventory and organization, handling customer service issues, and ensuring the salon runs efficiently every day. This role requires someone who is organized, proactive, personable, and capable of balancing leadership with hands-on responsibilities.

Key Responsibilities

• Manage the daily operations of the salon to ensure a seamless and professional experience for both clients and staff.
• Work the front desk by greeting clients, checking guests in and out, answering phones, booking appointments, processing payments, and assisting with general client communications.
• Lead, motivate, and support a team of technicians and front desk staff while fostering a positive, respectful, and drama-free work environment.
• Ensure outstanding customer service by addressing concerns promptly and maintaining high standards of hospitality.
• Oversee employee scheduling, accountability, performance, and ongoing development.
• Maintain salon organization, cleanliness, and operational efficiency throughout the day.
• Manage inventory
• Onboard new employees while reinforcing company policies and service standards.
• Resolve employee and client issues professionally while promoting teamwork and accountability.
• Work closely with ownership to improve operations, implement new initiatives, and support the continued growth of the business.
• Ensure compliance with all nail salon policies, sanitation standards, and operational procedures.

Qualifications

• Minimum of 2 years of management experience in a nail salon
• Bilingual in English and Spanish.
• Comfortable working at the front desk and providing direct customer service throughout the day.
• Strong leadership, communication, and organizational skills.
• Experience with scheduling, inventory management, and salon operations.
• Ability to multitask
• Dependable, professional, and accountable.
• Passion for creating exceptional client experiences and maintaining a strong team culture.

We are a well-established, customer service orientated, high volume nail salon dedicated to delivering exceptional service, building lasting client relationships, and creating a positive, team-oriented work environment. For over 10 years, we have built our reputation on professionalism, consistency, and attention to detail.
Our culture is centered around respect, accountability, and collaboration. We believe that great leadership starts with leading by example, and we empower our team members to take ownership of their roles while continuously growing both personally and professionally.
As we continue to expand, we are looking for individuals who are passionate about customer service, thrive in a fast-paced environment, and want to be part of a company that values integrity, teamwork, and excellence. If you're looking for more than just a job and want the opportunity to build a long-term career with a stable and growing business, we'd love to meet you.

Company Description

We are a well-established, customer service orientated, high volume nail salon dedicated to delivering exceptional service, building lasting client relationships, and creating a positive, team-oriented work environment. For over 10 years, we have built our reputation on professionalism, consistency, and attention to detail.\r\nOur culture is centered around respect, accountability, and collaboration. We believe that great leadership starts with leading by example, and we empower our team members to take ownership of their roles while continuously growing both personally and professionally.\r\nAs we continue to expand, we are looking for individuals who are passionate about customer service, thrive in a fast-paced environment, and want to be part of a company that values integrity, teamwork, and excellence. If you're looking for more than just a job and want the opportunity to build a long-term career with a stable and growing business, we'd love to meet you.