Customer Service Representative/Outside Sales

Job Description

Job Description

Position Description: Founded in 1976, Team Allied Distribution is the country’s leading independent warehouse distributor of automotive exhaust, with over 390,000 square feet of warehouse capacity throughout 29 facilities strategically located in the Western and Midwestern United States. It is a 100% employee-owned company with over 220 employee-owners. Team Allied prides itself on delivering premium-quality products, competitive pricing, fast-paced logistical services, and first-class customer service!BENEFITS PACKAGETeam Allied Distribution provides a comprehensive benefits package, including medical, dental, vision, life, and AD&D insurance, as well as a 401(k) plan and an Employee Stock Ownership Plan (ESOP). As a 100% employee-owned company, we take pride in fostering a team of dedicated, innovative professionals motivated by ambitious goals.EMPLOYEE STOCK OWNERSHIP PLAN (ESOP)The Employee Stock Ownership Plan, commonly known as an ESOP, is a retirement benefit for all employee-owners. Similar to a 401K, only better! The ESOP grants company stock to all eligible employee-owners and allocates the stock into a trust account as part of their future retirement fund. The ESOP is a fantastic benefit because employee-owners contribute no personal funds to the plan.JOB DESCRIPTIONThis role is for Customer Service Representative with Outside Sales position responsible for managing inbound product inquiries, resolving customer service concerns, and executing outbound sales efforts to drive revenue growth. The candidate will handle general inquiries, provide product and service information, and deliver technical support, including fitment guidance, warranty assistance, and product recommendations. In addition, the role includes analyzing customer feedback and identifying opportunities to improve service processes and overall customer experience.Beyond inbound support, the position requires a strong outside sales focus. The candidate will build and maintain relationships with general repair shops, muffler shops, installers, dealerships, and distributors to promote Team Allied’s products and fulfillment services across assigned territories. Responsibilities include cold calling, in-person visits with prospective clients and business owners, and identifying opportunities to expand market share while maintaining a high level of customer service.The role also involves gathering market intelligence, monitoring competitor activity, and collaborating closely with internal teams to ensure customer needs are aligned with product offerings and service capabilities. A strong understanding of the automotive aftermarket—particularly emissions and exhaust components—is highly preferred.Key responsibilities further include prospecting new customers, delivering product demonstrations, and achieving or exceeding monthly sales targets. The ideal candidate is dynamic, results-driven, and brings a proven track record in both customer service and sales, along with strong analytical, communication, and relationship-building skills.ESSENTIAL JOB DUTIES & RESPONSIBILITIES• Process customer order files and provide tracking and delivery updates in the required formats.• Respond to incoming customer inquiries about specific products based on vehicle year, make, model, and type.• Address general customer service concerns and deliver prompt, effective solutions tailored to customer needs.• Conduct outbound sales calls to current and prospective customers to generate business.• Analyze existing customer accounts to identify and capitalize on new sales opportunities.• Responsible for identifying opportunities to upsell, capitalize on promotions, and effectively cross-sell products to enhance customer satisfaction and drive additional revenue. • Maintain and provide detailed records of customer interactions and updates via weekly and monthly field reports.• Identify and develop new business opportunities by prospecting and cold-calling potential clients within the respective territory.• Build and maintain strong relationships with existing customers, including muffler shops, general repair shops, dealerships, and distributors.• Ensure timely follow-ups on customer inquiries, orders, and account management needs.• Gather customer feedback, and report on competitor activities to build and coordinate sales strategies.• Analyze sales reports to identify market trends, sales gaps, missed opportunities, and achieve monthly/annual sales goals.SKILLS & QUALIFICATIONS• Prior experience in customer service is required.• Strong knowledge of customer service principles and processes, including needs assessment, quality standards, and customer satisfaction evaluation.• Excellent active listening and communication skills.• Strong organizational and time-management abilities.•Proficient in Microsoft Suite/Office programs such as Word, Outlook, Excel and PowerPoint..• Familiarity with inventory management software is not mandatory but preferred.• Being an automotive performance enthusiast is a plus!• Bilingual (English/Spanish)• Capability to maintain focus for 8 hours per day on the phones and in front of a computer.• Proven experience (5+ years) as an outside sales rep in related field.• Strong negotiation, analytical, and decision-making skills.• Must possess a strong analytical background with strong reporting skills.• Valid U.S. issued driver’s license.• Meet insurance requirements, including a minimum of three years of driving experience with a clean record.EDUCATION• High School Diploma, GED, or Equivalent.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations are available upon request for individuals with disabilities to perform work duties. This position provides a dynamic work environment with opportunities for professional development while contributing to exceptional service and operational success. PHYSICAL DEMANDS & ABILITIESThe physical demands described are representative of those required to perform the essential functions of this role effectively. Reasonable accommodations will be provided to enable individuals with disabilities to meet these requirements.• Extended periods of sitting: Primarily working at a desk, on the phone, and/or computer station. Frequent use of hands: Typing, handling documents, and using office equipment. Occasional lifting: Handling materials or supplies up to a certain weight, typically around 10-20 lbs. Good vision: Ability to read computer screens, documents, and other materials. Stamina: Managing high volumes of calls or interactions without significant breaks.• Repetitive motions: Performing repetitive tasks such as typing or using a mouse. Flexibility: May need to shift between tasks and adapt to a dynamic work environment. Physical activities using arms, legs, and the full body, including climbing, balancing, walking, stooping, and material handling.• Frequent travel, including driving to various client locations within the designated territory.• Extended periods of standing and walking during sales visits, presentations, and meetings.• Frequent lifting and carrying of product samples, marketing materials, and equipment, generally weighing up to 25 pounds.• Ability to maintain a high level of energy and focus during long work hours and while managing multiple client interactions.Team Allied reserves the right to modify this job description at any time based on business needs. $21.00 - $24.00 Hourly