Client Experience Manager

Job Description

Job Description

Job title: Client Experience Manager
Location: Walnut Creek, CA
Pay Range: $25–$30 per hour
Work Schedule: M-F
Full-Time, Onsite
Temp-to-Hire

We are actively seeking a Client Experience Manager to join a fast-paced, client-focused legal services environment. In this highly visible position, you will serve as the first point of contact for clients while managing the full intake and communication process. You will play a key role in creating a polished, supportive experience from the initial inquiry through engagement, ensuring every interaction reflects professionalism, care, and attention to detail.

Reasons to Join This Team

• Be a central part of a service-driven team that values client relationships and communication excellence
• Gain hands-on exposure to operations, client intake strategy, and business development initiatives
• Collaborate closely with leadership in a role that directly impacts client satisfaction and team success
• Work in a structured environment with clear processes and opportunities for ongoing skill development
• Contribute to a professional office setting that prioritizes organization, presentation, and efficiency

What You’ll Be Responsible For

• Act as the primary contact for incoming client inquiries, delivering a welcoming and professional first impression
• Manage high-volume calls and schedule consultations using established intake procedures
• Conduct detailed client intake conversations and accurately record all relevant information
• Coordinate calendars, appointments, and follow-up communications to maintain a smooth workflow
• Prepare consultation invoices and support payment collection efforts as needed
• Maintain organized digital and physical client files with a strong focus on accuracy and confidentiality
• Assist in managing referral relationships, client outreach, and event coordination
• Track and maintain intake data, CRM records, and performance metrics for reporting purposes
• Support administrative projects that enhance office efficiency and client experience
• Ensure common areas, including reception and conference rooms, are consistently organized and presentation-ready

To Be Successful in This Role, You’ll Bring

• 2+ years of experience in a professional office or customer-facing environment
• Excellent verbal and written communication skills with a strong client service mindset
• Strong organizational and time management skills with exceptional attention to detail
• Ability to handle multiple priorities while maintaining accuracy and professionalism
• Proficiency with Microsoft Office, Google Workspace, and CRM platforms, or the ability to quickly learn new systems
• Demonstrated professionalism, sound judgment, and emotional intelligence
• Typing speed of at least 50 WPM
• High school diploma or equivalent required

Make an Impact from Day One

Bring your client service expertise to a role where every interaction matters and your attention to detail makes a difference.
Start by applying, then call Sophia at View phone number on ziprecruiter.com or email View email address on ziprecruiter.com with any questions to learn more!

Dynamic’s benefits and leave programs for Temporary and Temp-to-Hire Associates are provided in our employee handbook and are reviewed during onboarding and follow state, local, and federal laws. Eligibility and accrual rates may vary based on work location and employment status.
Dynamic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.