Shipping Operations Supervisor

Shipping Operations Supervisor

Location: Scotia, NY

Compensation: $70,000 - $75,000

Position Summary:

Oversee and support daily outbound shipping operations to ensure customer orders are processed accurately, shipped on schedule, and handled safely and cost-effectively. Coordinate dock activities, direct shipping personnel, manage carrier relationships, resolve operational issues, and drive continuous process improvements to enhance service and efficiency.

Key Responsibilities:

• Coordinate daily outbound shipping schedules, dock operations, load prioritization, route readiness, and timely shipment departures.
• Partner with warehouse personnel, transportation providers, customer service, and sales teams to ensure orders are prepared, verified, and dispatched accurately.
• Monitor loading activities to ensure shipment accuracy, proper documentation, regulatory compliance, and completion of bills of lading, delivery paperwork, and shipping records.
• Lead, coach, and provide day-to-day guidance to shipping associates, loaders, clerks, and other assigned team members to achieve operational goals.
• Allocate workloads, monitor productivity, identify workflow constraints, and adjust staffing to meet changing business demands.
• Investigate and resolve shipping discrepancies, product shortages, damaged freight, delayed departures, and customer delivery issues while implementing corrective actions.
• Promote a safe work environment by enforcing company safety standards, maintaining organized dock conditions, and ensuring proper equipment usage.
• Track shipping performance metrics, analyze operational trends, and recommend process improvements that enhance efficiency, reduce costs, and improve customer satisfaction.
• Support continuous improvement initiatives that strengthen operational performance, communication, and service quality.

Qualifications:

• High school diploma or equivalent required; associates or bachelors degree in Logistics, Supply Chain Management, Business Administration, or a related field preferred.
• Three or more years of experience in shipping, distribution, warehouse operations, transportation, logistics, or a related environment.
• Previous supervisory, lead, or team leadership experience preferred.
• Strong knowledge of shipping procedures, warehouse operations, load planning, carrier management, inventory control, and distribution processes.
• Experience using warehouse management systems (WMS), handheld RF scanners, Microsoft Office Suite, and other business applications.
• Demonstrated ability to prioritize multiple tasks, make sound operational decisions, and perform effectively in a fast-paced environment.

Core Competencies:

• Leadership, team development, coaching, and employee engagement.
• Strong communication, collaboration, and interpersonal skills.
• Organization, attention to detail, and effective time management.
• Critical thinking, problem-solving, and root cause analysis.
• Operational planning, workload management, and decision-making.
• Ability to communicate professionally with employees, leadership, transportation partners, customers, and cross-functional departments.
• Proficiency in interpreting shipment documentation, delivery schedules, bills of lading, load sheets, inventory reports, and shipping records.
• Commitment to workplace safety, quality standards, accountability, teamwork, and continuous improvement.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.