Remote Service Desk Technician (Tier 1) - MSP Support
Nexus Technologies LLC
New York, NY
- Remote job
NexusTek is seeking a Service Desk Technician to provide Tier 1 frontline support for multiple client environments from a remote home office in the United States. You will handle incidents via phone, chat, and ticketing systems, resolving a broad set of issues across Windows and macOS and supporting Microsoft 365 services. You will document problems and resolutions, adhere to SLAs, and escalate to Tier 2/3 when needed. #J-18808-Ljbffr Nexus Technologies LLC
Vacancy posted 1 hour ago
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