IT Support Specialist

Boart Longyear is a global leader in drilling services & products, providing innovative and reliable solutions to the mining and drilling industry. With a rich history spanning over 130 years, Boart Longyear is committed to delivering excellence in safety, drilling services, and technology. We are looking to hire a new IT Service Desk Technician based in our West Valley City, Utah USA office. You will support internal customers and mobile devices related to IT-related products and services. Responsibilities will include: Responsibilities: Support personal computers & mobile devices on Android, iOS, Mac OS, and Windows · Coordinate/provide input to technical teams and aid in developing best practice solutions Document business processes, configurations, and other associated functional specifications Support internal customers on issue resolution, requirements gathering, strategic initiatives, etc. Work and communicate effectively with an extensive IT team Occasional Travel Physical Locations · Driver’s License Microsoft Skills: Experience working with Microsoft Active Directory, Microsoft 365 Fundamentals including understanding of security best practices and principles Experience with the Windows OS settings and configuration Service Desk Skills: Ability to follow established processes and procedures. Identify critical system issues with large scale impact to the business and escalated those issues appropriately Tracking of all work via ticketing system PC hardware and software troubleshooting and problem solving Mobile Device Administration Skills: Understanding of device connectivity to internet and corporate networks Knowledge of Android, iOS and Windows Mobile and associated apps and configuration requirements Project / team oriented (must be able to work in a team-driven environment and take additional responsibilities as required). Self-motivated and able to work alone. Customer focused. Continuous improvement and system enhancement focused. Positive and pleasant attitude. Education and Experience: Basic understanding of networking principles, practices and technologies, especially the TCP/IP protocol suite, including working knowledge of DNS, WINS and DHCP· Bachelors Degree Computer Technician, or equivalent, or corresponding work experience Minimum of 2+ years of experience with Microsoft Systems Compensation, Benefits and Perks Talented people are attracted to companies with long-term success and a supportive workplace culture that encourages work-life balance. Boart Longyear offers competitive pay, comprehensive benefits, and career advancement opportunities. If hired, you can expect: a strong compensation plan medical, vision, and dental program retirement program employee recognition rewards program (BRAVO) employee assistance program Company Overview About Boart Longyear Since 1890, Boart Longyear has led the way in drilling services, orebody knowledge technology, and productivity-driven equipment for mining and exploration. We support projects across copper, gold, nickel, zinc, uranium, and more—with additional work in energy, oil sands, and environmental sectors. What You’ll Be Part Of Global Drilling Services: Diamond coring, reverse circulation, large-diameter rotary, mine dewatering, water supply, pump services, production, and sonic drilling—delivered safely and reliably for a diverse global customer base. Global Products: R&D-driven rigs, drill string products, performance tooling, consumables, and parts—backed by hundreds of patents and a reputation for durability. Veracio (subsidiary): AI-powered orebody science that modernizes decision-making and helps lower exploration costs in real time. Our People & Values Great ideas come from diverse teams. We foster an inclusive, respectful environment where everyone is heard. Our vision: lead the industry in safety, innovation, and productivity. Our values: Integrity, Health & Safety, Teamwork & Diversity, Customer Focus, and Sustainability. Headquartered in Salt Lake City, Utah. Learn more at boartlongyear.com and follow us on LinkedIn, Facebook, Instagram and Twitter(X). Boart Longyear is an Equal Opportunity Employer. We appreciate all applicants from all backgrounds; only those selected for interview will be contacted. #J-18808-Ljbffr Socket