Microsoft Dynamics 365 Client Partner

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Microsoft Dynamics 365 Client Partner based in the United States. We are seeking a highly motivated, client-focused professional to strengthen strategic partnerships and drive sustainable account growth across enterprise technology clients. In this remote role, you will serve as a trusted advisor to key stakeholders, helping organizations maximize the value of their Microsoft Dynamics 365 solutions and related business technologies. You will oversee the client relationship throughout its lifecycle, from strategic planning and onboarding to delivery oversight, renewals, and expansion opportunities. Working closely with sales, delivery, support, and practice leadership teams, you will ensure client objectives remain aligned with technology solutions and business outcomes. This opportunity is ideal for an experienced account management or consulting professional who combines commercial acumen, relationship-building expertise, and a commitment to delivering exceptional client experiences. Accountabilities - Strategic Account Management: Serve as the primary point of contact for assigned strategic and engaged client accounts, building trusted relationships with key stakeholders and executive sponsors. - Client Advocacy and Satisfaction: Represent client needs internally while balancing business objectives, maintaining accountability for account health, client satisfaction, retention, and long-term partnership success. - Account Planning and Growth: Develop and maintain strategic account plans aligned with client business goals, available technology capabilities, and opportunities for cross-selling and upselling additional solutions and services. - Revenue and Retention Management: Drive revenue growth, account expansion, and client retention while monitoring account performance and identifying opportunities to strengthen long-term commercial relationships.

- Business Reviews and Strategic Engagement: Lead regular business reviews and strategic check-ins to evaluate performance, identify risks, assess evolving client needs, and recommend opportunities for improvement. - Sales and Proposal Coordination: Collaborate with sales executives and practice leaders to scope, position, and price new engagements. Contribute to proposals, coordinate required inputs, and ensure timely follow-through throughout the sales process. - Delivery Oversight: Provide strategic oversight of active client engagements, ensuring delivery remains aligned with business objectives without becoming involved in day-to-day project execution. - Risk and Escalation Management: Monitor project performance, resource alignment, delivery risks, and relationship concerns in collaboration with delivery and support teams. Act as an escalation point and coordinate timely resolution when issues arise. - Client Onboarding and Transitions: Support smooth transitions from sales into active delivery by clarifying account ownership, introducing key delivery stakeholders, and maintaining continuity throughout the client lifecycle. - Renewals and Lifecycle Coordination: Track renewal timelines, coordinate with internal stakeholders, and ensure clear ownership and communication across sales, account management, and delivery activities. - CRM and Account Intelligence: Maintain accurate client information, account activities, opportunities, and forecasts in CRM systems. Use available data to identify trends, inform account strategy, and improve client outcomes. - Technology and Industry Knowledge: Maintain current knowledge of Microsoft Dynamics 365, related enterprise software solutions, service offerings, and industry developments to provide informed recommendations and identify new opportunities.