Medical Office Assistant

Location:

Salem Health Orthopedics Clinic1600 State Street Salem Oregon 97301 Department:

Orthopedics Position Type:

Full Time 40 hours/week Non-Exempt Schedule:

8:00 am - 4:30 pm Monday - Friday Your role with us As a medical office assistant you will be a key part of a patient-centered clinic team. From the moment patients arrive youll help create a welcoming and efficient experience by assisting with scheduling registration and communication. Your work behind the scenesverifying insurance collecting co-pays managing referrals and preparing recordsdirectly supports the care team and contributes to smooth clinic operations. Its a role that combines attention to detail compassion and professionalism allowing you to make a real impact on both patient satisfaction and clinic success. If youre someone who thrives in a collaborative environment and finds fulfillment in helping others this role is a meaningful fit.

What youll do

Greet patients and visitors warmly offering clear directions and support upon arrival. Professionally handle all telephone communications paging and message taking with clarity and courtesy. Schedule patient appointments and procedures efficiently while minimizing wait times and managing no-shows or late arrivals. Complete accurate patient registration including verifying demographics insurance and guarantor information. Verify written physician orders and follow up to ensure appropriate documentation and compliance. Confirm insurance eligibility and obtain required authorizations or referrals using designated systems. Collect co-pays and balances apply payments correctly and coordinate with billing for financial assistance options. Prepare maintain and retrieve patient records in compliance with HIPAA and clinic policies. Communicate follow-up activities during check-out including rescheduling or future instructions. Enter provider charges accurately in Epic and assist with work queue assignments and scheduling template updates.

Required qualifications

High school diploma or equivalent or five years of experience in a healthcare setting. Additional information

Successful candidates will have exceptional computer skills the ability to quickly master multiple computer programs knowledge of business and office machines such as: fax telephone computer/printer copier and reception skills. Strong interpersonal skills and the ability and desire to work in a very busy multidisciplinary setting are vital. Good clerical skills including typing (60 wpm) and excellent telephone etiquette with good organizational and record-keeping skills are important for success. Preference will be given to candidates with previous outpatient medical clinic front office experience and/or EPIC system experience.

Total rewards package Salem Healths comprehensive benefits package prioritizes your mental and physical health financial stability family obligations and professional growth. Why Salem Health Salem Health is a Top Workplace in Oregon known for fostering a supportive culture where your contributions truly matter. As an award-winning independent health care system we serve our region through Salem Hospital multiple community clinics and West Valley Hospital ensuring broad access to high-quality care.

We believe in empowering our teams. Through Lean principles staff help drive innovation and solve real problems. We also invest in your growth with professional development tuition assistance and clear career pathways. At Salem Health youll find more than a job youll find purpose connection and room to thrive. Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race religion color gender gender identity sexual orientation age national origin disability veteran status genetic information or any other status or condition protected by law. Salem Health Hospitals and Clinics is committed to providing access equal opportunity and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact

Required Experience: Junior IC