Technical Support Specialist II - smarsh
Gravity Engineering Services Pvt Ltd.
Key Responsibilities Provide technical support and troubleshooting for Smarsh products and services. Respond to customer inquiries via phone, email, and chat. Document and track customer issues using ticketing systems. Collaborate with internal teams to resolve complex technical problems. Contribute to knowledge base articles and support documentation. Ensure a high level of customer satisfaction. Requirements Proven experience in a technical support role. Familiarity with CRM software and ticketing systems. Strong troubleshooting and problem-solving skills. Excellent communication and interpersonal abilities. Experience with SaaS products is a plus. #J-18808-Ljbffr
Vacancy posted 1 day ago
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