Operations Manager

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: The Operations Manager is responsible for managing and operating assigned properties and staff as directed by clients and in accordance with JLL standards and procedures. This role requires leadership of facility operations during third shift hours (Tuesday-Saturday, 2:00 PM - 10:30 PM), ensuring seamless operations and maintenance of critical building systems while managing a team of hourly technicians. Your day-to-day tasks will include: Providing daily leadership and direction for the efficient operations and maintenance of all facility electrical, mechanical, structural, and life safety systems. You will develop and maintain positive client relationships while managing conflict resolution and solution analysis. The role includes contract compliance management and quality control oversight, as well as responsibility for JLL's Engineering compliance program. You will prepare detailed budgets for the Facility Manager as requested and generate regular and ad-hoc reports. As a people manager, you will handle time approvals, create performance reviews, manage team performance, establish goal setting initiatives, and lead team OCP programs. Strong communication and administrative capabilities are essential as you problem-solve and partner with JLL resources to support your team effectively. Minimum Requirements: 3 years of trade experience or 3 years of engineering experience Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction Experience as a people manager of hourly technicians Strong communication and administrative skills Ability to effectively use computers and computer programs, including Microsoft Office Suite Skill in using the internet to navigate and use web-based applications Ability to use handheld electronic devices (smartphones, tablets, etc.) Knowledge of English language structure and content, including vocabulary, spelling, composition, and grammar Physical ability to bend, sit, kneel, squat, stand, reach, and lie down as required to access equipment components for extended periods of time Preferred Qualifications: Advanced facility management certifications Experience with CMMS platforms Background in manufacturing or industrial facility operations Location & Schedule: On-site Detroit, MI (DTW). 3rd shift schedule: Tuesday - Saturday, 2:00 PM - 10:30 PM. This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Location: On-site Detroit, MI If this job description resonates with you, we encourage you to apply, even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here . Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at View email address on click.appcast.io . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Accepting applications on an ongoing basis until candidate identified.