Front Desk Receptionist

Front Desk Receptionist

Our Story

The West Side Federation for Senior and Supportive Housing, Inc. (WSFSSH) is a community‐based organization whose mission is to provide safe, affordable housing with supportive services within a residential setting which enhances the independence and dignity of each person. WSFSSH develops, manages, and provides housing for low‐ income older persons, many of whom live with mental illness and/or have experienced homelessness.

Position Description

Under the supervision of the Property Manager, the front desk staff is responsible for providing a range of services and supervision to residents with the goal of enabling residents to live as safely and independently as possible. Additionally, the front desk staff will work to maintain an environment of respect and compassion, which enhances the dignity of the residents, staff, and visitors.

This is a full-time position (5) days a week on-site.

Responsibilities

Resident Supervision

• Monitor the well-being of residents
• Monitor residents entering and leaving the building, responding to behaviors which might be dangerous to self or others (for example: if a resident is leaving the building, but appears disoriented and confused, response might include talking with the resident and encouraging him/her to stay in the lobby, notifying social service staff, or even calling 911 depending on the circumstances).
• Respond to emergency calls from resident rooms, relay requests toappropriate staffand/or implement emergency procedures as needed.
• Monitoruseof the recreation area.
• Assistresidents in obtaining needed services, including requests for building management and/or social services.
• Record and refer all requests for building repairs or services toappropriate staff.

• Monitor all persons entering or leaving the building, including sign-in/out log for guests, vendors, and aides.
• Exercise authority to refuse entry to building based on building guidelines and/or instructions from tenants and/or management and/or social service staff.
• Monitor alarms and investigate disturbances.
• Notify super and/or manager of emergency situations according tobuildingprotocol.
• Communicate emergency information clearly to authorities, tenants, and other staff. Call 911 as needed.
• Perform building safety rounds as directed.

Administrative

• Answer thefacilitytelephone in courteous and professional manner, announcing calls to employees, referring calls to voice mail, taking messages asappropriate.
• Maintain dailylogof activities, occurrences, and observations.
• Write clear andaccuratereports of incidents and actions taken.
• Assure, either through referral to appropriate on-duty staff, or byactually performingnecessary work, that the front sidewalk is free of ice, snow, and/or dangerous obstructions and garbage.

Other

• Work as a member of a team toestablishand maintainhighlevel of care and respect for residents.
• Share information about resident progress, needs, and problems with other staffin accordance withWSFSSH Confidentiality Policy.
• Attend training sessions and conferences asrequiredfor enhancement of job skills.
• Implement emergencyprocedures,as necessary.
• Submit all required reports in a complete andtimelymanner.
• Work cooperatively and collegially with other staff members.

• Assistwith other duties, as directed.

Required Skills / Abilities

• Able to work in a multicultural and diverse environment.
• Able to perform job responsibilities.
• Able to speak, read, and write English (as required by DSS regulation 487.9.13).

Education & Experience

• High School. Diploma or GED, or a combination of education and relevant experience
• Experience working with and around dependent persons

Physical Requirements

• Must have the ability to sit for long periods of time

Benefit Overview

Westside Federation for Senior & Supportive Housing offers full-time employees a comprehensive choice of benefits that include Medical, Dental, Vision, 403(b) retirement savings, Flexible Spending Accounts (FSA), Life & Disability, Employee Assistance Program (EAP), commuter benefits and more. Voluntary benefit options and time off includes 11-12 paid Federal Holidays as well as vacation and sick time.

EEO Statement

WSFSSH is an Equal Opportunity Employer (EEO); employment is based on qualifications, without discrimination on the basis of race, creed, color, national origin, religion, sex, age, disability, marital status, sexual orientation, military status, citizenship status, genetic predisposition or carrier status, or any other protected characteristics as established by law.