Supervisory Medical Support Assistant

Supervisory Medical Support Assistant

The Supervisory Medical Support Assistant serves as the direct line supervisor for all Medical Support Assistant staff and is a foundational role with the Patient Aligned Care team (PACT) initiative, Specialty Clinics to include Compensation and Pension (C&P) and the Health benefits Unit (Enrollment & Eligibility). Patient care is delivered in a teamlet model and includes MSAs, nurses, LPNs and primary care providers and works collaboratively with other members of the expanded health care team that includes pharmacists, social workers, dieticians, etc. The Supervisory MSA plans and directs programs at the medical center and/or satellite outpatient clinic and has full supervisory responsibility over subordinate leads, supervisors, AMSA and MSA staff.

Other duties and responsibilities include but are not limited to:

• Maintaining full administrative and professional responsibility for planning and directing MSA activities.
• Extracting and analyzing data to provide reports in support of performance measures to senior management.
• Overseeing staff to ensure proper and timely treatment of patients and assure appointment schedules are maintained by MSA staff for clinics.
• Assisting in clinic access contingency plans by adjusting appointment times, location, or dates as well as shifting patients to other healthcare providers as staffing and scheduling conflicts occur.
• Independently managing responsibilities and setting priorities and deadlines adjusting the flow and sequence of work to meet team and patient needs.
• Assigning and evaluating work of subordinate staff.
• Resolving complex operational issues and ensuring that patient services are delivered efficiently and effectively.
• Evaluating new products, equipment and systems and making recommendations to improve operations.
• Identifying staff education and training needs, participating in employee selection, conducting performance evaluations and taking or recommending disciplinary action when necessary.
• Extracting, validating, and analyzing data to prepare reports, monitor performance measures, support quality improvement initiatives and and inform senior management.
• Setting the tone for quality healthcare services and displaying a high degree of tact and diplomacy.
• Being flexible to be pulled to work in any unit/ward due to staffing levels and workspace needs.
• Other related duties as assigned.

Work Schedule: Full-time; Monday- Friday, 8:00 a.m. - 4:30 p.m. (Note: Work schedules are determined and approved by the supervisor. The incumbent may be required to work various shifts on a permanent or temporary basis based on facility/patient care needs).

Pay: Competitive salary and regular salary increases

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)