Customer Service Representative - Residential

Customer Service Representative

Be a part of an award winning, best places to work company! Decron offers a competitive salary, commissions (position specific), engaging workplace, and a benefit package including med/dent/vis/ plus more for Full-Time positions, as well as vacation, sick, holiday, 401k, free life insurance, amazing corporate events, and more!

Position Summary

The Customer Service Representative (CSR) serves as the front-line contact for residents. The CSR is responsible for all phases of resident relations and resident retention of a multi-family residential community. Providing particular emphasis on administration of the property operations, resident functions, and service requests with the end result of providing a quality living experience for the residents.

Essential Duties and Responsibilities

• Assist with planning and promoting resident events and activities to support retention efforts.
• Respond promptly to resident service requests and follow up within 24 hours to ensure satisfaction.
• Input, update, and close service requests in Yardi.
• Support lease renewal efforts and communicate policy violations or lease breaches.
• Address resident complaints professionally and within company guidelines.
• Maintain knowledge of Fair Housing laws, local ordinances, and property rules, including eviction procedures.
• Help administer parking policies, newsletters, and community communications.
• Coordinate and track the distribution of promotional items and resident feedback.
• Maintain online listings with updated photos, pricing, and specials.
• Participate in outreach marketing to increase traffic and awareness.
• Distribute flyers, newsletters, and community notices.
• Install or remove marketing materials (banners, signs, balloons, etc.).
• Monitor competitors and provide market analysis to improve strategy.

Non-Essential Duties

• Support community events and resident engagement initiatives
• Help with administrative projects or seasonal tasks
• Provide translation or language assistance if qualified and requested
• Other duties as assigned

Required Qualifications

• High school diploma or equivalent
• 1+ years of customer service, receptionist, or administrative experience
• Professional communication skills (in-person, phone, and email)
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Office (Word, Excel, Outlook) and basic office equipment
• Ability to multitask in a fast-paced environment
• Friendly, approachable, and service-oriented demeanor
• Availability to work weekends or evenings as needed

Preferred Qualifications

• Prior experience in residential leasing, hospitality, or property management
• Familiarity with property management software (e.g., Yardi, AppFolio)
• Bilingual in English and Spanish or another common local language

Work Environment and Physical Requirements

• Primarily office-based role with some walking around the property
• Frequent use of computers, phone, and standard office equipment
• Occasionally lifts or moves office supplies or packages up to 25 pounds
• May assist outdoors during community events or resident needs

Company Values

All team members are expected to uphold and model our core values:

• Integrity We do what's right, even when no one is watching.
• Community We foster collaboration and connection with those we serve.
• Joy We bring positivity and appreciation to our work.
• Pride We take ownership and celebrate a job well done.
• Personal Responsibility We hold ourselves accountable to commitments and results.
• Continuous Improvement We embrace feedback, learning, and innovation.

Equal Opportunity Statement

Decron Properties is an Equal Opportunity Employer. We are committed to providing an inclusive and welcoming environment for all employees. All employment decisions are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. We participate in the E-Verify program to confirm the eligibility of all newly hired employees to work in the United States.

Additional Information

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Management reserves the right to modify or assign other duties as necessary. This job description does not constitute a contract of employment and does not change the at-will employment relationship.