Customer Service Representative

Position Overview


We are seeking Customer Service professionals to join a high-volume call center team supporting grocery delivery services. In this role, you will assist customers with delivery-related inquiries, product availability questions, order concerns, and general store support. This is a fast-paced environment that requires strong communication skills, attention to detail, and a commitment to providing exceptional customer service.


Key Responsibilities:

• Handle a high volume of inbound customer calls daily.
• Assist customers with grocery delivery concerns, including:
  
  
  • Missing or damaged items
  • Expired products
  • Product availability and store inventory questions
  • Restock inquiries
• Accurately document customer interactions and resolutions.
• Meet established performance and quality metrics on a daily, weekly, and monthly basis.

Requirements

• Strong customer service and communication skills.
• Ability to multitask in a fast-paced call center environment.
• Comfortable handling high call volumes.
• Reliable attendance and punctuality.
• Basic computer navigation and troubleshooting skills.

Key Details:

• Location: Hyattsville, MD
• Pay Rate: $15.00/hour
• Position Type: Open-Ended Temporary Assignment
• Benefits: LaSalle Network consultants are eligible to enroll in benefits. For details, visit

If you're customer-focused, dependable, and thrive in a fast-paced environment, we'd love to hear from you.


LNCS


LaSalle Network is an Equal Opportunity Employer m/f/d/v.


LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.


LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here


All assignments are at-will and their duration is subject to change.