Senior Solutions Engineer

Senior Solutions Engineer

At Voxie, we believe conversation is the future. We've created the only SMS platform purpose-built for franchises, helping national brands drive local results across 15,000+ locations. Our AI-enhanced texting solution transforms how multi-unit businesses engage customers, drive sales, and stay compliant all with a few clicks.

As we continue to grow, we're looking for a technically savvy problem-solver with strong executive presence — someone who can lead a room, bring real solutions, and shepherd customers through the messy middle of complex implementations.

Role Overview

We're seeking a Senior Solutions Engineer to serve as the technical backbone of our sales and implementation process. This is a full-cycle role: you'll partner with Sales from discovery through demo, then stay with the account through technical scoping, integration design, and implementation before handing off to our Onboarding team. You'll be the technical translator, process architect, integration maestro, and internal advocate — and you'll carry real weight in customer conversations, not just provide the technical color commentary.

What You'll Be Doing

Full-Cycle Solutions Engineering (You Own the Technical Journey)

• Sales Partnership & Discovery: Join Sales calls and lead communications to uncover prospects' technical landscape, pain points, and business goals. Speak up early and often — ask the smart questions that reveal what's really needed (and what's actually possible). Fill the room with presence and authority, not silence.
• Technical Scoping & Demos: Design and deliver compelling, technically-informed demos that showcase how Voxie solves real problems. No cookie-cutter presentations — each demo is tailored, relevant, and confident.
• Requirements Gathering: Dig deep into client workflows, existing tech stacks, and integration needs. Document everything in a way that makes sense to both clients and our internal teams.
• Integration Design & Documentation: Own the creation of integration field mappings, process flows, and technical specifications once use cases and workflows are aligned. This is your domain.
• Proactive Customer Engagement: Drive the cadence — don't wait to be asked. Expect multiple touchpoints per week on active opportunities, keeping stakeholders engaged and momentum on your side.

Implementation & Integration Leadership

• Technical Translation: Serve as the bridge between clients, third-party technical vendors, and your teammates across departments here at Voxie. Translate technical limitations and requirements into language everyone can understand.
• Integration Orchestration: Navigate the world of MCP, APIs, webhooks, Zapier, SFTP, and other integration solutions. You'll be the go-to expert ensuring data flows smoothly between systems.
• Technical Design & Ticketing: Review SDK and third-party technical documentation, write clear technical design docs, and translate customer requirements into well-scoped issues in Linear (or equivalent) so engineering can execute.
• Customer Journey Mapping: Build out detailed customer journeys and process flows that visualize how Voxie fits into (and enhances) existing operations.
• Implementation Support: Guide clients through technical implementation, troubleshoot integration hiccups, and ensure a smooth handoff to the Onboarding team once the technical heavy lifting is done.

Process Building & Optimization (Senior-Level Expectations)

• Standardization Champion: Help establish repeatable processes, documentation standards, and best practices that scale as we grow. Leave things better than you found them.
• Feedback Loop: Identify friction points in the sales-to-implementation journey and recommend improvements to Product, Engineering, and internal teams.
• Thought Leadership: Share your expertise through internal enablement sessions, documentation, and mentoring to help elevate the technical acumen of the broader team.

What We're Looking For

Must-Haves

• Executive & Sales Presence: You lead in the room. You speak up early, bring ideas forward, and don't leave Sales to fill the gaps. Clients and internal leaders alike leave conversations with you feeling confident in the path forward.
• Technical Aptitude: You can look at an unfamiliar piece of software or SDK and figure out what it does. You don't need to write production code, but you should be able to review technical documentation, write a design doc that gets engineering unblocked, and translate customer requirements into well-scoped tickets (e.g., in Linear).
• Integration Fluency: Comfortable working with APIs, webhooks, Zapier, SFTP, and common integration patterns. You know what's possible, what's not, and how to ask the right questions to find out.
• Solutions-First Mindset: You don't just surface problems — you walk in with designs, ideas, and recommendations that are ready to run.
• Enterprise Experience: You've worked with enterprise clients before and understand the unique challenges of longer sales cycles, complex tech stacks, and multiple stakeholders.
• Sales Engineering Background: Experience supporting sales teams through technical discovery, demos, and proof-of-concept phases.
• Communication Superpowers: Ability to explain technical concepts to non-technical audiences (and vice versa) without making anyone feel lost or talked down to.
• Documentation Excellence: You create clear, comprehensive technical documentation that your future self (and others) will thank you for.
• Process-Oriented Mindset: Natural tendency to spot inefficiencies and build systems that make everyone's lives easier.
• Modern Toolchain Fluency: Comfortable using modern AI and intelligence tools in your daily workflow to work smarter — documentation, process mapping, and technical communication included.

Bonus Points

• Marketing Technology Exposure: Prior work with email, SMS, or marketing automation platforms — a nice head start on deliverability, compliance, and campaign orchestration, but not required. We'll train you up on the Voxie-specific side.
• Customer Journey Expertise: Track record of designing and documenting complex customer journeys and workflow maps.
• Onboarding/Implementation Experience: You've been in the trenches during client implementations and know what success (and failure) looks like.

Why This Role Matters

You'll be the linchpin between what clients dream of achieving and what we can actually deliver. Your work ensures that deals close smoothly, implementations go live successfully, and clients feel confident in their decision to partner with Voxie. Plus, you'll have a direct hand in shaping how we scale our sales and implementation processes as we grow.

If you're energized by complex technical puzzles, love making sense of messy requirements, and can own a room while you do it — let's chat.

Voxie is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

People Who Thrive At Voxie Are:

• Proactive problem-solvers who anticipate roadblocks and address issues before they escalate rather than waiting to be told what to do
• Process builders who spot inefficiencies, create structure from complexity, and leave things better than they found them
• Accountable owners who set clear expectations, deliver on commitments, and hold themselves (and others) to high standards without damaging relationships
• Clear communicators who can translate complex ideas into language everyone understands—whether writing documentation, leading client meetings, or aligning cross-functional teams
• Systems thinkers who prioritize repeatability, documentation, and scalable solutions over one-off fixes
• Results-driven operators who tie their work to measurable outcomes and business goals, not just task completion
• Tech-forward and comfortable leveraging modern tools (including AI) to work smarter and stay ahead of the curve

And above all: people who are genuinely passionate about helping franchise brands and multi-location businesses build meaningful relationships with their customers.

Why You'll Love Working Here

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