Senior Manager, Solutions Engineering

Role Description

We’re looking for a Senior Solutions Engineering Manager to lead a high‑performing team of Solutions Engineers who help our largest customers realize measurable business value from Atlassian’s System of Work.

• Directly manage and grow a team of SEs supporting Mid‑Market accounts
• Operate as a player–coach: staying close to deals and programs while building a scalable, outcome‑driven SE practice
• Partner with Sales, Value Management, Product, and Advisory teams to win complex, multi‑product deals and drive long‑term customer outcomes
• Shape how we engage customers in your segment/geo, and contribute to global SE strategy and best practices
• Own multiple workstreams, drive medium‑to‑long‑term strategy for your team, and be measured on team impact, people leadership, collaboration, and org‑level impact

Qualifications

• Significant experience in presales / solutions engineering or a closely related technical customer‑facing role
• Proven track record as a people manager leading SE or technical consulting teams (typically 6–12+ ICs)
• Deep background in at least one of: Agile / DevOps, ITSM/ESM, enterprise work management, or adjacent solution domains
• Experience driving complex, multi‑stakeholder deals with Enterprise or Strategic customers

Requirements

• Builds high‑performing, diverse teams; gives clear, actionable feedback
• Can articulate different development needs for early‑career vs senior/principal SEs
• Strong grasp of SaaS, cloud architectures, integrations, and security / compliance basics
• Able to challenge and support SEs on solution design, not just deal mechanics
• Comfortable in forecast, pipeline, and coverage discussions; understands how SE motions impact revenue and margin
• Thinks in systems: connects customer outcomes to Atlassian’s System of Work, platform strategy, and product roadmap
• Demonstrated ability to introduce at least one team‑level improvement that materially changed productivity, quality, or consistency
• Strong command of CRM/process hygiene and data‑driven decision‑making
• Handles C‑level conversations with confidence; can translate between business, technical, and value narratives
• Clear written communicator; comfortable driving DACIs and cross‑team alignment

Benefits

• Health and wellbeing resources
• Paid volunteer days
• Wide range of perks and benefits designed to support you and your family