House Attendant

House Attendant

The House Attendant is responsible for the maintenance and cleanliness of all assigned areas and equipment. He/she is also responsible for delivering items to guestrooms (express checkout, newspapers – property specific, etc.).

Responsibilities include:

• Employees must, at all times, be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Walked assigned floors at beginning and end of shift; remove trays, trash, and/or linen and note any areas that need immediate cleaning.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Use daily checklist to complete projects listed below as assigned.
• Elevator lobbies
• Glass tables
• Furniture
• Ice machines/vending machines
• Elevator doors/frames
• Service landing/linen closets
• Stair wells
• Polish floors
• Other projects as assigned by management
• Practice safe work habits to ensure safety to guests, fellow employees and self.
• Handle items for "Lost and Found" according to hotel standards.
• At the end of the shift, turn in all keys and assignment sheets to the Housekeeping
• Report maintenance issues to Housekeeping Manager
• Be familiar with correct guestroom cleaning procedures to assist with cleaning if needed
• Pick up any Room Attendant's dirty linen or trash as needed
• Before leaving section, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures.
• Vacuum guest corridors.
• Assist Housekeeping as needed (i.e. bedboards, roll-aways, flip beds, etc)
• Deliver any clean linen to assigned sections, if applicable
• Maintain cleanliness and organization of Housekeeping office, linen rooms, storage closets and stairwells.
• Ensure overall guest satisfaction.

Qualifications:

Education & Experience:

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.

Physical Requirements:

• Flexible and long hours sometimes required.
• Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.

General Requirements:

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a warm and friendly demeanor at all times.