House Attendant

Job Description

Job Description

Company Description

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.

The Housekeeping House Attendant is responsible for the distribution of sheets, collecting dirty linen and towels, ensuring that the floors are stocked up with amenities, cleaning supplies and linen and running items to butlers when needed. These tasks should be completed while being attentive, friendly, efficient, and courteous, providing all guests & colleagues.

• Employees must, always, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Inform management of any guest issues as they arise to ensure a quick recovery.
• Complete daily checklists.
• Report to management any issues with rooms and or public areas.
• Ensure that public areas, guest rooms and back-of-house areas are cleaned to Hotel standards.
• Ensure guest privacy and security by correctly following Hotel procedures.
• Attend pre-shift meetings for room attendants and housemen.
• Operate communication devices and radios efficiently and professionally in communicating with hotel staff.  Ensure the proper use of radio and telephone etiquette within the property.
• Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
• Always be attentive, friendly, helpful and courteous to all guests, managers and other employees.
• Review Housekeeping daily information sheets.
• Ensure overall guest satisfaction.
• Other duties as assigned.

Education & Experience:

• Previous Housekeeping House Attendant experience is an asset.

Physical Requirements:

• Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Regular activities - Standing, walking, stair climbing, stooping, kneeling, crouching, bending, crawling, reaching.

General Requirements:

• Must be able to effectively communicate with all levels of employees and guests in an attentive, friendly, courteous, and service oriented manner.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner. Maintain a warm, positive, and friendly demeanor always.
• Maintain a great work ethic through hard work and dedication.
• Maintain regular attendance in compliance with Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Attend required meetings and training indicated per management.
• Maintain high standards of personal appearance and grooming.
• Cooperate with all departments by being a great team player.
• Must be able to maintain confidentiality of information.
• Collect clean and soiled sheets and towels from floors.
• Stock the floors with amenities and linen.
• Run items requested by the guest or the attendant to the rooms and or butlers.
• Deliver Guest’s laundry to their room or Butler.

Perform other duties as requested by management.

• Hourly Wage: Intro rate at $23.07 wage after 6 months period at $24.71 and after 12 months period $32.95
• Employee benefit card offering discounted rates in Accor worldwide for you and your family. 
• Excellent Company benefits including medical, dental, vision and life insurance. 
• Personalized development opportunities across Accor's extensive brand portfolio.  
• Ability to make a difference through our Corporate Social Responsibility activities