Senior Vice President of Member Services

Job Description

Senior Vice President of Member Services

Lead with Purpose. Serve the Community. Elevate the Member Experience.

Levo Credit Union is seeking a collaborative and strategic Senior Vice President of Member Services to help lead our continued growth and expand our impact. As a key member of our senior leadership team, this role will guide the strategy and execution of branch operations, lending, and recovery services , ensuring exceptional service while maintaining financially strength and operational efficiency.

This is an opportunity to join a community-focused credit union where relationships matter, employees are empowered, and members remain at the center of every decision.

Levo is dedicated to improving the financial well-being of our members and strengthening the communities we serve. As a trusted financial partner in Sioux Falls and the surrounding region , we deliver personalized service, innovative solutions, and a culture grounded in integrity, respect, accountability, and service. Our mission to improve lives by providing relevant financial services, building trusted relationships, supporting our communities, and fostering a rewarding workplace for our employees.

Reporting to the Executive VP of Strategy and Service, the SVP will lead branch services, virtual banking (service center), consumer and commercial lending, and recovery/collections. This role is critical in delivering a consistent, high quality member experience across all channels, aligning operations with long term growth goals, and strengthening performance, efficiency, and service delivery. The SVP role is essential to lead and collaborate with leaders across key operational areas to elevate member service, growth of the credit union, and ensure financial success.

Key Responsibilities

• Lead enterprise-wide operational strategy , aligning branch services, service center, lending, and recovery with organizational goals
• Champion a member-first culture across all channels
• Drive operational excellence through process optimization and workforce strategy
• Use KPIs to drive performance, profitability, and member outcomes
• Oversee lending strategy, portfolio performance, and product development
• Lead recovery and collections strategy to support financial strength
• Ensure regulatory compliance and alignment of policies and procedures
• Leverage data, technology, and market insights to guide decisions and identify growth opportunities
• Oversee budgeting and resource allocation , to support strategic objectives
• Build and develop high-performing leadership teams
• Represent the organization through community engagement and partnerships

Requirements

• 8–10+ years of progressive leadership experience in credit union, banking, or financial services
• Strong expertise in lending, recovery efforts, branch operations, and/or member service delivery
• Proven ability to lead teams and execute strategic initiatives
• Experience using data and analytics to improve performance
• Solid understanding of regulatory compliance and risk management
• Collaborative leadership style with a commitment to community impact
• Strong communication, relationship-building, and decision-making skills

Only resumes submitted to Levo.org/careers will be considered. EEOC Employer.