Account Manager - Industrial

Industrial Services Account Manager

Vecta Environmental Services, LLC is a leading provider of industrial cleaning, hydro excavation, waste management, and environmental services supporting refineries, petrochemical facilities, manufacturing plants, and industrial operations across the Gulf Coast and surrounding regions. Vecta is committed to delivering safe, reliable, and high-quality industrial services while maintaining the highest standards of operational excellence, environmental responsibility, and workforce safety. Our success is driven by our people, our strong safety culture, and our focus on building long-term partnerships with our customers. At Vecta, we believe in developing our employees, creating growth opportunities, and fostering a culture built on accountability, teamwork, and continuous improvement.

Position Summary

The Industrial Services Account Manager is responsible for owning client relationships, driving revenue growth, and ensuring operational alignment for industrial cleaning services within assigned accounts. This role serves as the primary liaison between the customer and operations, ensuring work is executed safely, profitably, and in alignment with client expectations. This position operates in active industrial environments and requires strong coordination with field operations, safety teams, and client stakeholders.

Key Responsibilities

• Account Ownership & Relationship Management
• Serve as primary contact for plant-level and corporate stakeholders
• Build relationships with plant managers, maintenance managers, turnaround coordinators, and procurement teams
• Conduct regular client check-ins and performance reviews
• Identify expansion opportunities within existing sites
• Maintain strong customer satisfaction and retention across all accounts

• Revenue Growth & Margin Accountability
• Own revenue performance and gross margin for assigned accounts
• Ensure pricing aligns with labor requirements, equipment utilization, and risk and safety considerations
• Meet or exceed sales targets and growth objectives
• Partner with operations to analyze job performance, cost drivers, and profitability
• Support billing accuracy, ticket validation, and AR follow-up

• Sales & Business Development (Within Accounts)
• Promote and sell all industrial cleaning service lines to existing clients
• Identify and pursue cross-selling and upselling opportunities
• Stay informed on market trends, competitor activity, and client needs
• Provide feedback to leadership on new service opportunities and gaps

• Operations Alignment & Execution Support
• Partner closely with Division Managers, Supervisors, Dispatch / Scheduling teams
• Participate in job walks, scope development and validation, resource planning
• Ensure clear alignment between client expectations and field execution
• Support real-time issue resolution in the field to maintain service quality

• Safety & Compliance Leadership
• Promote and enforce company and client safety standards
• Ensure all scopes of work align with safe work practices and regulatory requirements
• Participate in pre-job planning, safety meetings, client audits
• Reinforce a zero-incident safety culture

• Contract, Billing & Administrative Oversight
• Ensure purchase orders are secured prior to job execution
• Verify all work tickets are accurate and aligned with scope and pricing
• Assist in resolving billing discrepancies and customer disputes
• Maintain accurate account documentation, reports, and activity tracking

• Reporting & Continuous Improvement
• Provide regular updates to leadership on account performance, customer feedback, revenue opportunities, risks and challenges
• Continuously improve performance through client feedback, operational insights, internal collaboration

• Other Duties as required and/or assigned

Qualifications

• 5+ years in industrial cleaning, plant services, or heavy industrial environments
• Strong understanding of labor-intensive job execution and job costing
• Experience in refineries or petrochemical environments preferred
• Proven ability to manage plant-level relationships

Key Competencies

• Commercial and financial acumen
• Strategic thinking
• Negotiation and influence
• Operational awareness
• Relationship management
• Data-driven decision-making
• Safety and risk awareness

Work Environment

• Combination of office, field, and client site visits
• Travel required
• Availability during outages or critical operations

Equal Employment Opportunity (EEO) Statement Vecta Environmental Services, LLC is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees. Vecta provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.