Operations Supervisor - CuraScript

Operations Supervisor

The Operations Supervisor leads a high-performing warehouse team responsible for accurate, on-time order fulfillment across picking, packing, and shipping. This is a hands-on, working supervisor role you will be on the floor with the team, monitoring productivity and performance standards, directing workflow and daily priorities, and ensuring service standards are consistently met. You will also partner with other departments to share labor when needed and will be accountable for training, coaching and development, scheduling, performance management, and addressing employee relations issues as they arise. We are seeking a high-energy, highly motivated leader who enjoys being actively involved in the operation and driving results. In addition, you can expect full benefits at The Cigna Group and the opportunity to build a long-term career with opportunities for advancement within the company.

Essential Functions

• Manage team to ensure quality and on-time shipping of all orders (picking/packing/shipping)
• Conduct one-on-ones with each associate to communicate errors, concerns, and attendance
• Coach and train team members
• Input daily numbers for area of responsibility for monthly metric reporting
• Work on the floor with the team

Requirements

• High school diploma, GED, or equivalent work experience required
• 3+ years of experience in warehouse distribution related functions required
• Minimum of 3 years of leadership experience required
• Intermediate computer skills, including Microsoft Office, required
• Detail oriented with strong focus on accuracy required
• Excellent verbal and written communication skills required
• Ability to effectively establish rapport, present information, and respond to questions related to picking, packing, shipping, and other warehouse operations required
• Ability to quickly resolve problems and develop favorable solutions required

Schedule (must be able to work):

• Monthly rotating shift schedule:
• Month 1: 9:00 AM 6:00 PM
• Month 2: 11:30 AM 8:00 PM
• Rotation repeats monthly
• In addition, must work 2 Saturdays per month for UPS pick-up from 3:30 PM 4:30 PM

Preferred Qualifications

• Prior experience using handheld RF units preferred
• Prior experience using material handling equipment (forklifts, etc.) preferred
• Prior experience using UPS World Ship preferred
• Knowledge of AS400 or SAP preferred

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.