Back Office Manager

Back Office Operations Manager

We're looking for a motivated and detail-oriented Back Office Operations Manager to join our team! This key leadership role is responsible for supporting gym operations, driving membership retention, and overseeing daily administrative and customer service functions. If you're passionate about fitness, customer experience, and operational excellence, this is the opportunity for you.

Key Responsibilities Leadership & Customer Experience:

• Drive membership retention by engaging with current members and promoting renewals and upgrades.
• Collaborate closely with the General Manager to resolve member concerns and operational issues.
• Serve as the liaison to the Corporate Customer Care Department, ensuring a smooth communication flow.
• Proactively manage cancellations and work toward member retention whenever possible.

Operations & Administration:

• Oversee daily cash handling procedures, including timely bank deposits and adherence to all cash management protocols.
• Manage retail sales processes, ensuring accurate transactions and inventory tracking.
• Maintain a clean and welcoming environment by partnering with the cleaning team and overseeing daily cleaning checklists.
• Ensure all member concerns are addressed promptly and professionally.

What We're Looking For:

• 12 years of relevant experience in operations, customer service, or sales
• College degree preferred, but not required
• Strong leadership, communication, and organizational skills
• Ability to handle difficult situations with patience, professionalism, and tact
• Comfortable with basic cash handling and computer systems
• Background in fitness or wellness is a plus

Compensation: $30,660.00 - $43,000.00 per year

From a single gym in Venice Beach, California in 1965 to a global symbol of strength and performance, Gold's Gym has defined serious training for nearly six decades. What began as a sanctuary for bodybuilders became the birthplace of modern fitness. With over 550 locations across six continents, our legacy has evolved while staying true to its roots- serious training, community, and results. As the industry shifts, Gold's Gym continues to lead, honoring our heritage while building the next generation of members and fitness experiences.

We attribute much of our success to our company culture. We're grounded, reliable, and entrepreneurial - but also enthusiastic, collaborative, and creative.

If this feels like you, we can't wait to get your application!