Patient Solutions Coordinator

Job Description

Job Description

Position Overview :

This position is responsible for providing high quality, professional, and efficient administrative and customer support. A Patient Solutions Coordinator is a crucial link between teammates, the staff at the Veterans Administration (VA), and individual military veterans.

Responsibilities :

• Greets veterans promptly and courteously including responding to phone calls within first two rings.
• Monitoring incoming emails and text messages and responding directly or triaging to correct team member for action
• Contact veterans to verify shipping and contact information, introduce the program details ordered by their physician and schedule equipment setups with our clinical specialists
• Input new order details into our ERP system, Great Plains
• Input patient demographics, Purchase Oder details and shipment tracking information into cloud-based software system
• Triage & troubleshoot therapy concerns of the patient
• Attend weekly team meetings to discuss successes, challenges and also develop best practices for our program
• Satisfactorily complete all initial and annual trainings and education requirements for ACHC accreditation
• Maintain patient confidentiality in accordance with HIPAA and First Nation Group company policies
• Follow all policies and procedures to meet accreditation guidelines

Supervisory Responsibilities :

This position does not supervise other employees.