Account Manager

Account Manager

The Account Manager role involves managing the full Statement of Work (SOW) lifecycle and utilizing the Vendor Management System (VMS) to facilitate those workflow processes.

We are seeking a highly skilled and experienced Account Manager to join our IT team. This position is a full-time, salaried position that is hybrid in Richmond, Virginia.

What You'll Do

• Serve as the primary point of contact for agency clients and supplier partners within MSP SOW programs, ensuring a high level of service and clear communication
• Manage the full Statement of Work (SOW) lifecycle, including pre-bid calls, supplier Q&A, negotiations, onboarding, and project execution
• Guide agencies and suppliers through procurement processes to ensure compliance with program rules and regulations
• Utilize and optimize the Vendor Management System (VMS) to support workflows and improve operational efficiency
• Monitor SOW projects against milestones, manage change orders, and ensure timely, accurate invoicing and payments
• Build and maintain strong client and supplier relationships, acting as a trusted advisor
• Develop and maintain Standard Operating Procedures (SOPs) for SOW processes across clients
• Resolve operational challenges quickly and effectively to keep projects on track
• Provide VMS training, onboarding support, and ongoing guidance to clients and suppliers
• Track supplier performance and ensure delivery meets service level agreements (SLAs)
• Identify and implement process improvements to drive efficiency, productivity, and program success

What You'll Need

• 3–5 years of experience in IT account management, project management, staffing/services, or supplier management
• Experience supporting public sector clients (ideally Commonwealth of Virginia) and working with suppliers
• 3–5 years of experience with Workforce Solutions programs, specifically SOW-based services
• Strong understanding of IT terminology and ability to help clients define project scope
• Hands-on experience with Vendor Management Systems (VMS) (VectorVMS preferred)
• Proven ability to manage multiple projects, priorities, and deadlines effectively
• Strong communication, relationship-building, and negotiation skills
• Detail-oriented with a focus on process improvement and operational excellence
• Ability to analyze workflows and implement strategies to enhance efficiency and innovation
• Bachelor's degree in Business, Management, or a related field (preferred)
• PMP certification is a plus
• Must be located in Central Virginia with the ability to attend on-site client meetings as needed
• Must be authorized to work in the U.S. (no sponsorship provided)

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to View email address on click.appcast.io or View phone number on click.appcast.io.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

$75,000 - $85,000 per year

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.