Service Desk Engineer

Position Overview We’re looking for IT Superhero team players to join our winning Support Team. If you enjoy problem solving and want to take on new challenges in a fast-paced environment, then this is the job for you! Our IT Superhero’s play a central role in our success and are at the core of our service offerings. Our ideal team members strive to provide a high-level of customer service and have a passion for technology with a demonstrated willingness to learn more. Responsibilities Take ownership of customer incidents and requests by providing telephone, remote and onsite support to our clients and logging incidents and requests. Solve issues for computer hardware and software problems through troubleshooting techniques. Perform configuration and troubleshooting of Windows Server, DNS, DHCP, VPN Clients, Group Policy, Folder Permissions, Firewalls, Printers on Terminal/Citrix servers, Printer Servers, Office 365, Mac’s, workstation and network connectivity issues, and Exchange Server. Manage VMWare servers via vSphere and/or vCenter. Manage Hyper‑V servers. Provide technical support for Microsoft Office Applications and Microsoft Office 2007‑2016. Qualifications 3+ years of related experience. The aptitude to provide hands‑on experience with the following technologies: Windows Server, Exchange Server, Small Business Server, Active Directory, Citrix, Firewalls, DNS, DHCP, VMWare, Office 365, Mac, Microsoft Office Application and Microsoft Office. The ability to communicate clearly. You can explain just about anything to anyone and you’re comfortable communicating over the phone and in writing. Strong customer service skills and a passion for creating an un‑matched customer service experience. The ability to deliver excellence independently and collaboratively. Preferred Qualifications A Bachelor’s degree or equivalent in Computer Science, Information Systems, Engineering, Business, or other related field; or 2 years related experience and/or training or equivalent combination of education and experience. The availability to work flexible hours is strongly preferred. Preferred Certifications CompTIA: A+, Network +. Microsoft: MTA, MCSA-Office365, MCSA-Windows Server 2012, MCSA-SQL Server 2012, MCSE-Service Infrastructure. OptfinITy is an Equal Opportunity Employer. #J-18808-Ljbffr