National Account Manager

WHO WE ARE

Crow Works is a design-centric manufacturer that creates meaning and a sense of place for the restaurant and hospitality industries. We believe that great work starts by working together, so we're building a team of exceptional individuals who inspire and challenge each other every day. We are on a mission to create beautiful products that bring people together. This is what gets us up in the morning and it's what keeps us pressing forward.


We reward humility, hustle, and teamwork with competitive compensation packages as well as personal and professional growth opportunities. We root for and celebrate each other because when one of us wins, we all win.

POSITION DETAILS

The National Account Manager is responsible for building new-business pipeline, delivering masterful brand- forward presentations, and closing prospective regional and national clients. Manages and grows an existing book of business by strengthening relationships, uncovering client needs, problem-solving, and identifying upsell opportunities. The National Account Manager is a hybrid position based out of our Johnstown Studio with flexibility to work remotely up to 2 days per week.

This person must share the Crow Works values of:

• Grit
• Gratitude
• Collaboration
• Curiosity
• Adaptability

RESPONSIBILITIES

• Identify, Qualify, and Close new clients while maintaining both top and bottom-line consideration.
• Ability to navigate strategically through complex hierarchies and long-term sales cycles.
• Manage assigned key house accounts by providing a World Class Client Experience through project management, forecasting, floor-plan design, sales order processing, and upselling.
• Develop and strengthen win-win client relationships by identifying ongoing buying motives and business objectives.
• Attend trade events to network, meet with prospective clients, and drive the Crow Works brand.
• Effectively communicate Crow Works value proposition through proposals and brand presentations.
• Own your results by utilizing CRM and ERP systems to manage, track and report sales activities.
• Partner with product development team to build product knowledge and provide inputs for opportunities to value engineer or create new product.
• Understand market pricing and collaborate internally to ensure the product development team has clarity.
• Efficiently multi-task and collaborate with teams cross-functionally.

QUALIFICATIONS

• Bachelor's degree or equivalent experience.
• 2-5 years experience in account management, managing accounts at least $1M preferred
• Project management experience and managing long sales cycles required
• High attention to detail & organizational skills
• Collaborative team player who builds relationships internally and externally.
• Highly skilled in CRM, ERP, and project management systems.
• Ability to travel occasionally to the Killbuck Campus, as well as client locations and industry events as needed.

PHYSICAL DEMANDS AND WORKING CONDITIONS

The essential functions of this position require the team member to remain in a stationary position for an extended period of time. This position requires the repetitive movement of wrists, hands, and/or fingers to operate standard office equipment. The team member may occasionally be required to lift, carry, push, pull, or otherwise move up to 20 pounds. This position requires close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. This position requires the ability to communicate information and ideas so others will understand and must be able to exchange information in these situations. The work environment characteristics requires the team member the ability to tolerate moderate noise.

WHAT'S IN IT FOR YOU?

• Comprehensive benefits package
  • Medical, Dental, Vision
  • HSA + company match
  • 401k + company match
  • Paid Time Off
  • Disability and Life insurance
• Flexible work environment
• Wellness Incentives
• Team events