Receptionist

JOB DESCRIPTION

Receptionist

Department: Administration

FLSA Classification: Non-exempt


Reports to: Administrator


Overview of the position:


The Receptionist role is to perform clerical support in an efficient manner in accordance with established policies and procedures, and as directed by your supervisor. The Receptionist interfaces with the public visiting the facility and by telephone, communicates with outside agencies, and ensures that the facility is a positive choice for seniors.

Schedule

PM Receptionist - Saturdays and Sundays from 4:30 PM to 9:00 PM.

Duties and Responsibilities

Administrative Functions

• Promptly answer all incoming calls proper telephone etiquette (professional, creditable, pleasant and sincere).
• Receive and follow reception schedule/instructions from your supervisor and as outlined in our established policies and procedures.
• Operate paging/ telephone system as required.
• Answer telephone, determine nature of call and direct caller to appropriate individual or department.
• Received requested from within the facility and locate personnel through paging system.
• Received inquiries and release information in accordance with established policies and procedures.
• Maintain a current file/listing of residents by name and room number, emergency phone members of on-call personnel, department extensions, key personnel, etc.
• Maintain a current listing of critical residents and/or residents who may not receive phone calls due to their condition (May refer such calls to Nurse Supervisor/Charge Nurse).
• Greet visitors, Direct to appropriate office and/or residents' room.
• Give directions/information to visitors, guests, residents, sales representatives, etc.
• Offer beverages to visitors waiting for administrative personnel, as appropriate.
• Monitor presence and location of sale representatives in the facility.
• Ensure guest/visitors abide by existing rules and refuse admission to persons as directed.
• Report suspicious persons/information to supervisor immediately.
• Assist with administrative duties as directed (including typing, filing, accounts, etc).
• Assist department directors in administrative matters (i.e., typing reports, correspondence, etc.).
• Fields accurate and complete phone messages, provides callers with necessary and appropriate information, and ensures delivery of messages.
• Distributes and accepts job applications.
• Receives supplies and shipments- Alert appointment department for Pick-up.
• Maintains the resident/visitor check in/out system, and retains daily list for six months.
• Receive, sort and distribute mail as directed.
• Operate copier, office machines, etc., as directed.
• Operate computer as directed.
• Posts daily census.
• Assists in the preparation of mailing monthly statements for residents, stuffing envelopes, labeling, etc.
• Monitors residents going outside (leaving through the front sliding doors), and reports to charge nurses when appropriate.
• Audits new residents' charts for accuracy.
• Audits Medication and Treatment records weekly for completion, nurses' signature, etc.
• Audits Intake and Output records weekly for completion.
• Files thin records in the in-house overflow charts.
• Makes armbands for residents.
• Conducts tours of the facility with prospective admissions.
• Clean Resident's Charts.
• Follow the safety guidelines and regulations set forth by the facility.
• Follow the Emergency Action Plan.
• Performs additional duties and assignments, as requested.

Qualifications/Requirements:


Educational Requirements:

• Must possess, as a minimum, a High School Diploma education or its equivalent.

Experience:

• Must have at least 2-year experience in a clerical position, or successfully completed a secretarial science program from an accredited school/college.