Front Desk Associate

Job Description

Job Description

AoPS Academy is a program of Art of Problem Solving (AoPS), a global leader in K–12 advanced education. AoPS is on a mission to discover, inspire, and train the great problem solvers of the next generation. Since 2003, AoPS has trained hundreds of thousands of the country's top students through its online school, in-person academies, textbooks, and online learning systems. AoPS Academy offers unique problem solving curriculum at its in-person locations across the country as well as through the virtual campus.

As part-time front desk staff at our location in Mountain View , CA you will answer phone calls and emails, warmly welcome both current and prospective students and their families, and act as the friendly face of AoPS Academy while classes are in session. Additionally, in this role you will support campus operations by helping take inventory, tidying up the facility, and assisting the full-time staff with other campus procedures to ensure things are running smoothly.

This is an in-person, part-time position at our Mountain View campus. This position begins as a summer role with the opportunity to continue into the academic year.

Summer Camp Season (June – August 1st)

• Must be available Thursdays and Fridays, 7:45 AM – 5:30 PM
• Wednesdays are flexible
• Availability on Saturday – Tuesday is not required during this period

Academic Year (Starting August 22nd)

• Preferred candidate will continue on into the academic year
• Must be available Sunday – Wednesday, 1:00 PM – 8:45 PM
• Availability on Thursday – Saturday is not required during this period

Job Responsibilities:

• Serve as campus receptionist; answer the phone, respond to voicemails, and pass on relevant information to the appropriate staff member
• Manage and respond to customer inquiries both by phone and email
• Maintain multiple calendars, schedule meetings and ensure everything is up-to-date
• Use internal database to generate reports and lists
• Data entry
• Provide admissions assistance as needed with consultation requests, scheduling, and post-consultation follow-ups
• Organize and prepare classroom and office supplies
• Supervise students between classes
• Perform light cleaning duties; assume responsibility for the organization, operation, and appearance of the lobby and front desk area
• Participate in occasional outreach/in-reach opportunities
• Other duties as assigned
  

Required / Preferred Knowledge, Skills, and Abilities:

• Experience confidently interacting with customers; experience interacting with families and students (elementary through high school) preferred
• Strong organizational and computer skills
• Excellent verbal and written communication skills; knowledge of correct grammar, spelling, and English usage
• Establish and maintain positive, effective working relationships with students, parents, staff, and the general public
• Ability to work both independently and collaboratively
• Maintain flexibility to effectively solve problems under pressure
• Administrative and/or customer service experience
• Proficiency with Google Workspace applications (i.e. Docs, Sheets, Calendar, etc.)
• Motivated to learn new technologies
• Maintain customer confidentiality
• Excited about our mission of motivating high-performing students
• Lift up to 25lbs

Benefits and Compensation:

The Front Desk Associate pay rate for our Mountain View location is $22/hour. Some benefits include:

• Paid Sick Leave
• 401K retirement plan with company match
• Employee discount on AoPS Academy classes, AoPS Online, and Beast Academy Online yearly subscriptions. Note that discounts for courses and online subscriptions only apply to active employees and children/dependents of the employee.

Please note that in order to be considered for this position you must be legally authorized to work in the US. We are unable to offer sponsorship, including STEM-OPT and H-1B.