Director of Franchise Operations

Company Description As the global leader in health and wellness innovation since 1935, GNC motivates people to reach their goals with the most trusted and exciting selection of products in the industry. As #TeamGNC, we work hard to ensure that consumers come first, cultivating and collaborating on new ideas to bring innovative solutions to the forefront and testing new solutions to translate goals into action. Our team members are advocates for change and innovation. We believe that good health is the greatest gift, and there's nothing more rewarding than helping others achieve it. Join us in empowering others to Live Well! What We’re Looking For We are looking for an individual who is excited and eager to play a pivotal role in driving excellence in the health and wellness industry. This position offers the opportunity to engage in a collaborative environment where you will make a personal impact every day. Director of Franchise Operations – Responsibilities Essential Duties and Responsibilities Franchisee Relationship Management Serve as the primary point of contact and manage day‑to‑day relationships with multiple franchise partners. Facilitate communication and collaboration between franchisees and various GNC support departments (Merchandising, Marketing, Finance, Real Estate, Legal, Science, Product Development). Build and maintain strong, productive relationships with franchisees, providing guidance, coaching, and support to enhance their success and profitability. Operational Excellence and Performance Provide general business and operational guidance to franchisees, influencing them to drive GNC Corporate goals and KPIs. Coach franchisees to maximize return on investment and operational performance. Ensure compliance with the GNC operating system, franchise documents, program requirements, and brand standards. Oversee the completion of Phase I, Phase II, and Phase III training programs for new franchisees. Establish visitation cycles and conduct store evaluations to ensure consistent execution and performance. Implement dispute resolution methods to address differences and maintain positive relationships. Facilitate and assist with quality start‑up and opening support for new stores, including training of new Franchise Operators. Manage transfers, remodels, relocations, and conversions for franchise locations. Actively monitor the geographical market for potential, well‑capitalized franchisees interested in ownership. Revenue Generation Responsible for achieving Retail and Wholesale revenue targets set by GNC. Team Leadership and Development Provide leadership and guidance to franchise partners. Qualifications Education & Experience: Bachelor’s Degree in Business or related field, or an equivalent combination of education and experience in franchise operations or multi‑unit management. Skills: Strong business acumen and understanding of unit economics and profitability. Excellent relationship‑building and communication skills, with the ability to influence stakeholders at all levels. Proven leadership and team development skills. Strategic thinking and problem‑solving abilities. Proficiency in basic computer programs. Strong organizational and time management skills. Ability to manage multiple projects and priorities effectively. Ability to work well autonomously and within a cross‑functional team in a fast‑paced environment. Self‑motivated with critical attention to detail, deadlines, and reporting. Other: Ability to travel as required – travel can be significant to support franchise locations. Current driver’s license. Physical Aspects / Work Environment Must regularly stand, walk, sit, use hands or fingers; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. Occasionally lift or move up to 40 pounds. Must be able to operate a vehicle. Frequent travel throughout assigned market; travel may be up to 75%. Individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. GNC is an Equal Opportunity Employer. Benefits Offerings Medical, Dental, Vision, STD, LTD, Paid Company Life Insurance, 401(k) program with company match, 30% employee merchandise discount on GNC products & 20% employee discount on 3rd party products, Monthly Free Product Offers, and access to the Employee Assistance Program. #J-18808-Ljbffr GNC