Outside Operations Manager - Installation & Repairs

Job Description

Job Description

Join one of Oregon's top fiber internet providers.

At Douglas Fast Net, we're expanding our fiber network throughout Lane County, and we're looking for an experienced and customer-focused Outside Operations Manager. In this position, you'll oversee installation and maintenance of our fiber plant in Lane County - leading and training technicians responsible for residential and commercial installations and service repairs focusing on safety, quality workmanship, and delivering an exceptional customer experience. This position is based out of our Creswell shop and requires reporting there daily.

Why Work at DFN? 

At DFN, we strive to take care of our employees on and off the job.  

Just to highlight a few of our amazing benefits: 

• We offer a 200% 401(k) match capping at 9%  
• 100% employer paid medical, dental, and vision plans plan for employees with affordable dependent coverage options. 
• Free 1 Gig high speed fiber internet service if you live within our service territory. 
• PTO package and 10 paid holidays including two days off for your birthday. 
• Company-provided vehicle for work purposes.

What You'll Be Doing

• Manage the day-to-day activities of employees assigned to you on the outside plant team, including scheduling and resource allocation. 
• Ensure residential and commercial installations, maintenance work, and network repairs are completed safely, efficiently, and to DFN quality standards. Monitor open service orders and ensure they are progressing in a timely manner. 
• Assist the director in working with other departments within the company, such as engineering and operations, to ensure that outside plant projects are aligned with overall business goals. 
• Develop and maintain documentation for projects assigned to your team. 
• Oversee contractor performance when outside resources are utilized, ensuring work meets DFN standards. 
• At the request of the director, meet with customers, business owners, stakeholders, and state and local government personnel to discuss planning and building of the fiber network as needed. Resolve complaints, violations, and conflicts as they arise. 
• Identify and implement process improvements to increase the efficiency and effectiveness of the outside plant team. 
• Ensure that all outside plant facilities under your supervision comply with local, state, and federal regulations, as well as industry standards for safety and quality. 
• Take after-hours and weekend calls as needed. Report to work as needed after-hours and on weekends in urgent situations. 
• Safely operate and maintain company vehicles. 
• Work alongside field technicians as operational needs require.
• Train and onboard new employees making sure they understand the responsibilities of their role. 
• Assess the job performance of the employees you supervise, provide coaching, and identify areas for improvement. 
• Participate in the management and resolution of employee relations issues on your team, involving HR when necessary. 
• Maintain a safe and healthy work environment by enforcing company policies and procedures and adhering to legal requirements. 

What You'll Need to Be Successful

• Degree in construction management or a related field preferred but not required. 
• 5+ years of experience in outside plant construction required, preferably in the telecommunications industry. Management level experience strongly preferred. 
• Strong project management skills, with the ability to manage multiple projects simultaneously. 
• Strong communication skills, with the ability to work effectively with a diverse group of stakeholders, including engineers, technicians, contractors, and senior executives. 
• Knowledge of outside plant design principles, including fiber optic networks, transmission poles, conduits, and other infrastructure. 
• Knowledge of local, state, and federal regulations related to outside plant facilities. 
• Ability to analyze data and make informed decisions based on that analysis.  
• Computer skills: use of PC and other industry specific applications necessary to complete job functions; Proficiency in Office 365  
• Knowledge in the following programs is preferred: GIS systems & NISC  
• Ability to communicate effectively, both orally and in writing.  
• Able to meet physical demands with reasonable accommodation if necessary. This position is considered medium physical work. 

A Great Fit Will Be Someone Who

• Understands the demands of field service operations and knows how to keep technicians productive while delivering outstanding customer service.
• Communicates clearly and leads by example.
• Is passionate about developing employees, improving operational performance, and creating an exceptional customer experience.
• Thrives in a collaborative, small-company environment where teamwork is essential.
• Shares DFN’s commitment to customer-first service and community impact.

DFN is a drug free workplace, all employees are required to successfully complete a pre-employment drug screening, as well as random drug testing and for cause testing. This job description covers the most crucial key and supplemental duties performed in the position, but does not include other occasional work, which may be similar, related to, or a logical assignment for the position. Other projects will be assigned as need.