Program Director - Epic Implementation Planning

Role Description

This role is essential to translate strategy into a fully defined implementation plan, cost model, and staffing model prior to Epic engagement. Epic does not account for all implementation costs (e.g., go-live support, infrastructure, service desk scaling). This role ensures the organization has a complete and defensible funding model and implementation plan.

Core Responsibilities

• Lead Epic readiness and implementation planning across DMHAS and partner hospitals
• Analyze Epic workbooks to define:
  • Scope
  • Complexity drivers
  • Timeline assumptions
• Determine module scope (e.g., Wisdom, Cupid, Rehab, LTC, etc.)
• Build comprehensive cost model, including:
  • Epic costs
  • NON-Epic costs (go-live support, service desk, infrastructure, integration)
• Develop staffing model across all phases:
  • Pre-implementation
  • Implementation
  • Go-live support
  • Post-go-live sustainment
• Define:
  • Implementation waves and sequencing
  • Infrastructure readiness (Citrix/VDI, ServiceNow, integration)
• Align all inputs into a cohesive implementation roadmap and funding request

Qualifications

• Minimum: 10–12 years healthcare IT
• Preferred: 12–15+ years
• Leadership requirement: At least 5–8 years leading large-scale implementations or programs
• Experience at:
  • Program Director
  • Senior Engagement Manager
  • Transformation Lead

Requirements

• Epic Implementation Experience (critical)
• Direct experience with:
  • Epic implementations (multi-hospital strongly preferred)
• Experience in at least one of:
  • Community Connect
  • Enterprise rollout
  • Large-scale module expansion
• Implementation Planning & Scope Definition
• Built:
  • Implementation roadmaps (not just executed them)
• Defined:
  • Scope, timeline, and sequencing
• Experience translating:
  • Requirements → build plan
• Cost Modeling
• Experience developing:
  • Full lifecycle cost models
• Must include:
  • Implementation AND non-implementation costs
• Ability to identify:
  • What vendors (like Epic) do NOT include
• Staffing Model Development
• Built staffing models for:
  • Implementation
  • Go-live support (at-the-elbow)
  • Post-go-live sustainment
• Technical + Infrastructure Awareness
• Must understand:
  • VDI / Citrix environments
  • Service desk scaling (ServiceNow or equivalent)
  • Integration architecture (HL7/FHIR concepts)

Benefits

• Program / Delivery Leadership
• PMP (Program Management Professional)
• PMP (expected baseline)