Quality Control Back Office Administrative Assistant

Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Training & development

Tuition assistance

Vision insurance

Wellness resources

QA / Back Office Administrative Assistant Community Violence Intervention (CVI) Nonprofit Organization – Chicago, IL

Public Equity is seeking a highly organized, detail-oriented, and dependable QA / Back Office Administrative Assistant to support the administrative, compliance, and quality assurance operations of a fast-paced Community Violence Intervention (CVI) nonprofit organization serving communities throughout Chicago. This position plays a critical role in ensuring accurate documentation, data integrity, program compliance, and operational support across violence prevention, outreach, case management, and behavioral health programs.

The ideal candidate is proactive, professional, and capable of managing multiple responsibilities while maintaining confidentiality and strong attention to detail. This role supports program staff and leadership by helping maintain organized records, monitoring documentation quality, tracking compliance requirements, and assisting with day-to-day administrative operations.

Key Responsibilities Include:

Review participant files, case notes, and program documentation for accuracy, completeness, and compliance

Assist with quality assurance (QA) processes and internal audits across programs and grants

Maintain organized electronic and physical records in compliance with organizational and grant requirements

Support data entry, reporting, and database management systems, including REDCap, spreadsheets, and internal tracking systems

Assist with preparing documentation for grant reporting, monitoring visits, and compliance reviews

Monitor staff documentation timelines and communicate missing or incomplete items to supervisors

Provide administrative support, including scheduling, email communication, file management, meeting coordination, and document preparation

Assist with onboarding documentation, training records, and staff compliance tracking as needed

Support operational workflows and help improve administrative processes and organizational systems

Maintain confidentiality regarding participant, employee, and organizational information at all times

Collaborate with outreach teams, case managers, leadership, and administrative staff to ensure efficient operations

Qualifications:

Previous administrative, quality assurance, compliance, or office support experience preferred

Strong organizational skills and exceptional attention to detail

Experience with data entry, spreadsheets, Microsoft Office, Google Workspace, and database systems preferred

Ability to manage multiple deadlines and prioritize tasks in a fast-paced environment

Strong written and verbal communication skills

Ability to maintain confidentiality and professionalism in sensitive environments

Experience working within nonprofit, healthcare, behavioral health, social services, or violence prevention settings preferred

Preferred Qualities:

Self-motivated and solution-oriented

Strong problem-solving and organizational abilities

Ability to work independently and collaboratively within multidisciplinary teams

Commitment to equity, trauma-informed practices, and community-centered work

Ability to adapt within evolving program and grant environments

Public Equity is committed to advancing community safety, healing, and equity throughout Chicago through violence prevention, outreach, behavioral health, and supportive services. We encourage applicants who are passionate about mission-driven work and strengthening organizational operations to apply.

Flexible work from home options available.