Regional Director of Operations

About Us

Flourish Research is where clinical trials thrive. Flourish Research is one of the industry’s most progressive and diversified clinical trial organizations, with strong capabilities across cardiology, metabolic disorders, renal, oncology, CNS, pulmonology, and vaccine research.

At Flourish Research, we strive toward excellence. In clinical trials and healthcare, excellence means everyone deserves the best care, regardless of their race, color, gender identity, religion, ethnicity, physical abilities, age, sexual orientation, or veteran status.

Flourish is committed to a safe work environment where all employees, customers, and patients are included, and treated with dignity and respect. The more diversity we have in our team, the more unique perspectives, and ideas we share, and the better prepared we are to serve our communities.

The Role

We are actively hiring a Regional Director of Operations to support our West Region sites.

Shift: Monday-Friday, day shift, 40 hours per week

COMPENSATION: $150,000 - $180,000 base salary (depending on experience) plus Bonus

ESSENTIAL JOB FUNCTIONS:

• Own the regional P&L and execute against budgeted revenue, margin, and EBITDA targets with full accountability for financial performance
• Drive strategic and tactical decisions to optimize regional profitability, working collaboratively with Site Directors to achieve financial objectives
• Responsible for regional operational and financial metrics including budget development, monthly reporting, variance analysis, and continuous improvement initiatives
• Effectively utilize financial levers to manage regional operational budgets, including fixed and variable costs, capital expenditure requests, and resource allocation
• Analyze operational volume and labor staffing models across sites to determine optimal staffing requirements and efficiency opportunities
• Understand clinical trial agreement budgets to identify renegotiation opportunities, prioritize Tier 1 studies (high patient volume or high per patient randomized value), and ensure appropriate protocol selection aligned with regional capabilities and strategic value
• Bridge clinical operations with accounting, finance, and commercial teams to ensure alignment on financial objectives and study economics
• Maintain accurate backlog forecasting and pipeline visibility to support regional revenue projections and capacity planning
• Oversee bottom of funnel (BOF) conversion metrics, working with Site Directors and commercial teams to improve win rates and optimize study activation timelines
• Implement plans and processes to maintain and improve productivity and profitability across all regional sites
• Identify and execute operational synergies and best practice sharing across sites within the region
• Develop and execute regional operational strategy in alignment with corporate objectives and the Flourish Approach
• Become deeply knowledgeable about the history, operations, competitive positioning, and market dynamics of each site and the regional footprint
• Provide input on regional expansion opportunities including site acquisitions, de novos, and capability enhancements
• Support commercial team in feasibility assessments and strategic sponsor relationship development
• Collaborate with Medical Advisory Board on regional therapeutic area strategy and KOL engagement
• Partner with growth team on integration planning and execution for new site acquisitions within the region
• Recruit, develop, mentor, and retain high-performing Site Directors and site-level leadership teams
• Lead, coach, and engage a team of Site Directors to execute against clinical and operational strategy with clear performance expectations
• Drive performance management and coaching/development objectives across the regional leadership team
• Serve as the change, culture, and engagement champion for the region, partnering with HR on People and Culture initiatives
• Work with the training team to develop a robust pipeline of effective leadership at the site and regional level
• Utilize routines and best practices to assess performance, provide recognition, and deliver performance coaching when gaps are identified
• Direct regional recruiting strategy to fulfill talent needs for short, mid, and long-term success
• Foster collaboration and knowledge sharing across sites to build regional operational capabilities
• Provide oversight and hold Site Directors accountable for execution of all clinical trial activities in compliance with GCP, FDA regulations, ICH guidelines, HIPAA laws, and sponsor protocols
• Drive standardization of operations, systems, and processes across all regional sites to ensure consistency, efficiency, and operational excellence
• Ensure Site Directors maintain structured SOPs, policies, and procedures in partnership with Quality and Risk teams
• Monitor site-level performance on enrollment, retention, data quality, protocol compliance, and sponsor satisfaction metrics
• Ensure continuous high-level involvement by Principal Investigators through Site Director coaching and investigator engagement
• Ensure data integrity and timely submission of quality data to sponsors through effective oversight of site quality control processes
• Ensure the safety of study participants through appropriate training and oversight in collaboration with Medical Advisory Board
• Hold Flourish shared services functions accountable to deliver against agreed-upon service level targets, including Human Resources, Feasibility, Budgets and Contracts, Quality, Training, Information Technology, and Finance
• Serve as the regional voice in corporate strategy discussions and planning processes
• Escalate issues and advocate for regional needs with executive leadership and shared services teams
• Partner with Quality leadership to drive regional quality metrics and audit readiness
• Collaborate with IT and training teams to ensure effective adoption of systems and processes
• Work with commercial team to communicate regional capacity, capabilities, and competitive positioning
• Represent Flourish Research in a professional and courteous manner (verbal, written and in appearance) when interacting with all staff, clients, and vendors.
• Additional duties as assigned by management.

Requirements

PHYSICAL REQUIREMENTS AND/OR ENVIRONMENTAL FACTORS:

• Work is performed in a remote office setting.
• Travel required (30-40%)
• Daily computer use.
• Occasional evening and weekend work schedules.
• Ability to drive and daily availability of an automobile.

MINIMUM REQUIREMENTS:

Education: Bachelor’s degree preferred or commensurate experience.

Experience: 10+ years required in clinical research, 5+ years in site leadership roles (Site Director, or RDO).

Knowledge and Skills:

• Exceptional knowledge of clinical research methods.
• Strong management and leadership skills.
• Demonstrated ability to collaborate and align with operations.
• Excellent oral and written communication skills.
• Excellent computer skills to include Office365 products.
• Experience in writing and reviewing Standard Operating Procedures.
• Strong problem solving, risk assessment and impact analysis abilities.
• Demonstrated experience in process improvement.
• Strong negotiation and conflict management skills.
• Flexible and able to multi-task and prioritize competing demands.
• Ability to think independently and influence when appropriate.

Benefits

Flourish Research offers an excellent comprehensive benefits package to include: Health, dental, and vision insurance plans, 401(k) with a 100% employer match on the first 4% of employee contributions, tuition reimbursement, parental leave, employee referral program, employee assistance program, life insurance, disability insurance, and a generous PTO plan covering vacation, sick, personal days and 8 paid holidays.